Commission meeting - 20 July 2017 Information management (workshop) To provide the Commission with an outline of, and an opportunity to ask questions about: how we deal with data protection issues – specifically how we maintain security of data; and how we deal with information requests, covering subject access requests and freedom of information requests (no papers). Casework briefing Briefing a ...

Financial regulations Updated: 23 March 2026 Financial regulations search Search this content Submit search Contents Part 1: Commission for Local Administration in England - Financial regulations Part 2: Accounting Regulations

Monthly News February 2022 24 Feb 2022 Ombudsman’s COVID report highlights how councils and care providers coped 17 Feb 2022 Herts teen left without proper SEND support for three years 03 Feb 2022 Wembley care provider found at fault by Ombudsman refuses to apologise to family

Monthly News April 2025 17 Apr 2025 Hounslow refusing “to do right” by homeless pregnant woman it failed 10 Apr 2025 Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation 03 Apr 2025 Council to apologise to Southend mother for not considering her needs as a carer

Commission meeting - 27 April 2017 The role of the Commission and future arrangements (workshop) To reflect on our roles and responsibilities on the Commission; to consider how we can work together and spend our time most effectively as a Board and to consider any improvements that we might be able to make in the Board's work (no papers). Approve minutes of 2 February 2017 Matters arising - actio ...

Complaint Academy Contents: Chapter index for Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Part 1 • Introduction Introduction Here you will find training resources, handouts and other useful information for delegates on our courses. If you need any of these documents in an accessible format, please email training@lgo.org.uk Last updated Jan ...

Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Useful links and resources

Monthly News March 2020 26 Mar 2020 LGSCO suspends complaints enquiries of councils and care providers 20 Mar 2020 Trafford Council agrees to review way it monitors missed bin collections following Ombudsman investigation 17 Mar 2020 Coronavirus update 04 Mar 2020 Council fails to carry out financial assessment following Ombudsman investigation 03 Mar 2020 Village cricketers forced to move becaus ...

Cyber security incident affecting three London boroughs Updated: 26 January 2026 We have reopened our service to people wanting to complain about the London boroughs affected by the recent cyber security incident. These councils were were: Westminster City Council Royal Borough of Kensington and Chelsea

Monthly News December 2024 17 Dec 2024 Ombudsman publishes Annual Report and Accounts 2023-24 12 Dec 2024 Luton told to fix benefits backlog by Ombudsman 05 Dec 2024 Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors 05 Dec 2024 Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says