Remuneration and Appointments Committee - 29 January 2026 1. Welcome and Introductions 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 15 and 29 October 2025 5. Matters arising 6. HR Strategy Update 7. Update on People Initiatives and Staff Feedback 8. Proposals for the recruitment of new Independent Advisory Board Member 9. Draft yearly plan

Ombudsman warns councils are 'losing control' of planning enforcement as complaints increasingly reveal years-long delays Unlawful developments are being left permanently in place across England because under-resourced councils are running out of time to act, a new report from the Local Government and Social Care Ombudsman reveals today. ‘Losing control: complaints about planning enforcement’, hi ...

Monthly News April 2026 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness

Monthly News November 2021 25 Nov 2021 Ombudsman issues guidance to help domestic abuse survivors 17 Nov 2021 Northumberland council asked to look again at man’s disability expenses 17 Nov 2021 Staffordshire council missed multiple deadlines reviewing girl’s special needs plans 11 Nov 2021 Birmingham bins not returned because of council squabble 11 Nov 2021 Council did not do enough to help woman ...

Monthly News January 2020 29 Jan 2020 Daventry District Council fails to tackle industrial noise complaint properly 23 Jan 2020 Council makes serious unsubstantiated allegations about asylum seeker during Ombudsman investigation 22 Jan 2020 Nottinghamshire man’s care package reduced because of financial pressures, Ombudsman finds 17 Jan 2020 Ombudsman reminds councils of their foster carer school ...

Audit and Risk Assurance Committee meeting - 24 May 2017 Approve minutes of 27 January 2017 Matters arising - action log (attached) Draft LGO Annual Report and Accounts 2016/17 To consider and comment on the report Confidential item - no paper attached Government Internal Audit Agency (GIAA) Annual Report and Opinion To consider and note the report (attached as AC635) NAO Interim Audit Progress R ...

Yearly News 2021 09 Dec 2021 Annual Report details how Ombudsman adapted during the pandemic 09 Dec 2021 Family of disabled boy left without housing adaptations because of council delay 08 Dec 2021 Croydon man not supported properly when he moved to new home 02 Dec 2021 “Strengthening and modernising”: Ombudsman sets out proposals to strengthen public voice 25 Nov 2021 Ombudsman issues guidance t ...

Audit and Risk Assurance Committee meeting - 22 June 2017 Approve minutes of 24 May 2017 Matters arising: Action log (attached) IT Review Implementation Plan update (Restricted item - no paper attached) LGO Annual Report and Accounts 2016/17 To consider and comment on the report Confidential item - no paper attached 2016/17 Annual Report of the Audit and Risk Assurance Committee To consider and c ...

Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enqui ...

Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Useful links and resources