North Tyneside child left without alternative education for more than a year because of council failures - Ombudsman North Tyneside Council has agreed to pay £5,900 to a family after the Local Government and Social Care Ombudsman found it failed to provide promised specialist technology that would have allowed a child with special educational needs to learn from home - the second time the Ombudsm ...

Herts teen left without proper SEND support for three years A teenager on the autism spectrum was left without a significant proportion of his agreed special educational needs support for up to three years by Hertfordshire County Council, the Local Government and Social Care Ombudsman has found. The teenager, who attends a mainstream secondary school, should have received a range of support accor ...

Northumberland council asked to look again at man’s disability expenses The Local Government and Social Care Ombudsman has asked Northumberland County Council to reconsider how it supports a man with disabilities after its failings left him unable to go on holiday. The man, who needs full-time care, said the council did not consider holiday travel and accommodation costs for his care worker as ‘d ...

Vulnerable adults being let down by poor social work practice Vulnerable people are being forced into situations against their will because care providers are not going through the proper processes, the Local Government and Social Care Ombudsman has found. In a report published today, the Ombudsman highlights some of the very real concerns it has about the way some of the most vulnerable people i ...

Coronavirus update Coronavirus - Information for our customers Over the last few weeks we have been assessing the impact of Coronavirus (COVID-19) on our ability to continue to deliver our services, while at the same time protecting our colleagues. We have taken steps to minimise the impact on you and have been able to operate as normal, keeping our offices open, receiving post, answering calls a ...

Kettering Borough Council to review its homelessness procedures after disabled woman left in limbo Councils in England are being urged to check their homelessness procedures are fit for purpose, after the Local Government and Social Care Ombudsman found significant fault with a Northamptonshire district council. The Ombudsman’s advice follows its investigation into a homelessness complaint from a ...

Camden’s poor complaint response prompts further Ombudsman investigation London Borough of Camden failed to carry out a recommendation to apologise to a man for its poor handling of a complaint, until the Local Government and Social Care Ombudsman chased it for a response. Following an earlier complaint to the Ombudsman in 2019, the council had agreed to apologise to the man and ensure staff woul ...

Investigation into Bucks brothers’ missing therapy uncovered 400 children potentially affected by change of council contract Buckinghamshire brothers with special educational needs were left without the speech and language therapy they were legally entitled to for more than a year - because Buckinghamshire Council failed to make sure it was in place. During an investigation by the Local Governmen ...

Ombudsman stats show stark reality of life in England in 2023 The Ombudsman’s annual complaints statistics once again back up the harsh realities many people face in key areas of their lives – how their children are educated, how elderly relatives are cared for, and the houses they call home. Now in its tenth year, the Local Government and Social Care Ombudsman’s annual review of complaints offer ...

Council failed Disabled young woman and her family over college transport, Ombudsman finds Windsor and Maidenhead council has agreed to apologise and reconsider if it should provide free transport to a Disabled young woman trying to get to college. It will also look at other Disabled adult learners’ cases to see if they have also been affected by similar decision making. The Local Government and ...