• New powers give non-tenants access to Ombudsman redress for the first time https://www.lgo.org.uk/information-centre/news/2026/may/new-powers-give-non-tenants-access-to-ombudsman-redress-for-the-first-time

    New powers give non-tenants access to Ombudsman redress for the first time People who have concerns about how councils manage social housing can now complain to an independent Ombudsman, even if they are not a tenant, under changes brought into force today under the Renters' Rights Act. Until today, the Local Government and Social Care Ombudsman (LGSCO) could not look at complaints about housing ...

  • Payments https://www.lgo.org.uk/information-centre/about-us/our-performance/spending/payments

    Payments 2025-26 March 2026 (XLSX) March 2026 (CSV) March 2026 (ODS) February 2026 (XLSX) February 2026 (CSV) February 2026 (ODS) January 2026 (XLSX) January 2026 (CSV) January 2026 (ODS) December 2025 (XLSX) December 2025 (CSV) December 2025 (ODS) November 2025 (XLSX) November 2025 (CSV) November 2025 (ODS) October 2025 (XLSX) October 2025 (CSV) October 2025 (ODS) September 2025 (XLSX) September ...

  • Investigation Manual | Part 17 https://www.lgo.org.uk/information-centre/staff-guidance/investigation-manual?chapter=17

    Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 17 • 17. Openness and confidentiality 17.1. Guiding principles The Information Sharing and Handling Manual provides detailed guidance about sharing information with complainants, BinJs and others. They key principles are: Ensure you hav ...

  • Commission meeting - 5 February 2026 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/commission/commission-meetings-2025-26/commission-meeting-5-february-2026

    Commission meeting - 5 February 2026 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meetings held on 6 November and 5 December Matters arising (attached) Framework document - MHCLG/LGSCO Remuneration and Appointments Committee Audit and Risk Assurance Committee Board Effectiveness Review - analysis and themes Chair and Chief Executive's reports (att ...

  • Commission meeting - 23 April 2026 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/commission/commission-meetings-2025-26/commission-meeting-23-april-2026

    Commission meeting - 23 April 2026 Welcome and introductions Apologies Declarations of interest Any other business Three-year plan workship reflections and summary Minutes of the meetings held on 5 February Matters arising (attached) Chair and Chief Executive's reports (attached) Remuneration and Appointments committeee minutes Audit and Risk Assurance committee minutes Report from external revie ...

  • Commission meeting - 17 July 2025 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/commission/commission-meetings-2025-26/commission-meeting-17-july-2025

    Commission meeting - 17 July 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 25 April 2025 Matters arising (attached) Chair and Chief Executive's reports (attached) Annual review letters and Review of local government complaints 2024-25 Wellbeing and health and safety update LGSCO Business Plan 2025-26 Artificial Intelligence pro ...

  • Joint Working Manual | Part 17 https://www.lgo.org.uk/information-centre/staff-guidance/joint-working-manual?chapter=17

    Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 17 • Who is the body in jurisdiction in joint working cases? LGSCO generally takes the view that the body in jurisdiction is the one whose statutory function is being performed, whereas PHSO usually registers the case against the body t ...

  • Monthly News https://www.lgo.org.uk/information-centre/news/2026/mar

    Monthly News March 2026 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessness failure, Ombudsman finds 12 Mar 2026 Families due to receive long-overdue remedies after Leicester City Council reverses refusal of Ombudsman recommendations 05 Mar 2026 Investigation into Bucks brothers’ m ...

  • Monthly News https://www.lgo.org.uk/information-centre/news/2026/jan

    Monthly News January 2026 12 Jan 2026 Introducing the new virtual assistant 08 Jan 2026 Resident left feeling unsafe after council ignored neighbour complaints

  • Audit and Risk Assurance Committee meeting - 29 January 2026 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/audit-and-risk-assurance-committee/audit-and-risk-assurance-committee-meetings-2025-26/audit-and-risk-assurance-committee-meeting-29-january-2026

    Audit and Risk Assurance Committee meeting - 29 January 2026 Welcome and Introduction Apologies for Absence Declarations of Interest Minutes of the meeting held on 15 October and 5 December 2025 Matters arising (attached) Chair’s Business CEO/Accounting Officer Update Internal Audit progress 2026-27 Draft internal audit plan 2025-26 NAO Audit Planning report Strategic Risk Register and Assurance ...

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings