Yearly News 2024 17 Dec 2024 Ombudsman publishes Annual Report and Accounts 2023-24 12 Dec 2024 Luton told to fix benefits backlog by Ombudsman 05 Dec 2024 Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors 05 Dec 2024 Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says 28 Nov 2024 Care ho ...

Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Contents Part 1: Introduction Part 2: Key Principles Part 3: Common Joint Working topics Part 4: Governance Part 5: Statutory requirements related to joint working cases Part 6: Prematurity Part 7: The Joint working process Part 8: Escalation process Part 9: Post decision reviews Part 10: ...

Yearly News 2019 20 Dec 2019 Care home owners refuse to refund family despite investigation finding mother was neglected 19 Dec 2019 Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations 16 Dec 2019 Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death 27 Nov 2019 Care home threatens to evict patient if famil ...

Monthly News September 2022 09 Sep 2022 Her Majesty Queen Elizabeth II 08 Sep 2022 Milton Keynes did not do enough to support woman 01 Sep 2022 Councils cannot allow multiple care home contracts to run in tandem

How to use 'Recite Me' Updated: 01 January 0001 How to use 'Recite Me' search Search this content Submit search Contents Part 1: Recite Me Web Accessibility and Language Toolbar Part 2: Recite Me User Guide Part 3: Frequently Asked Questions

Memorandum of Understanding between the LGSCO and EHRC Updated: 01 July 2023 Memorandum of Understanding between the LGSCO and EHRC search Search this content Submit search Contents Part 1: Parties Part 2: Legislative framework and core functions Part 3: Principles of Co-operation

Memorandum of Understanding with the Office for Environmental Protection Updated: 01 October 2023 Memorandum of Understanding with the Office for Environmental Protection search Search this content Submit search Contents Part 1: Memorandum of Understanding between the Local Government and Social Care Ombudsman and Office for Environmental Protection

Audit and Risk Assurance Committee meeting - 12 October 2023 1. Welcome and Introductions 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 26 January 2023 5. Matters arising Action Log (download report) 6. CEO/Accounting Officer verbal update 7. 2022-23 Annual Report and Accounts 8. Progress report from NAO 9. Audit and Risk Assurance Committee Annual Report ...

Memorandum of Understanding with The Housing Ombudsman Updated: 01 December 2024 Memorandum of Understanding with The Housing Ombudsman search Search this content Submit search Contents Part 1: Introduction Part 2: Roles of the Parties to this Memorandum Part 3: Who can make a complaint Part 4: Working together Part 5: Review

Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. What is a decision statement? Part 3: 3. What decision statements will be published? Part 4: 4. How to deal with queries about publication of decision statements Part 5: 5. Publication and how to use ECHO Part 6: 6. Decision standards ...