News 01 May 2026 New powers give non-tenants access to Ombudsman redress for the first time 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessness failure, O ...

Yearly News 2026 01 May 2026 New powers give non-tenants access to Ombudsman redress for the first time 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessnes ...

Monthly News February 2026 25 Feb 2026 Council failed Disabled young woman and her family over college transport, Ombudsman finds 17 Feb 2026 Ombudsman warns councils are 'losing control' of planning enforcement as complaints increasingly reveal years-long delays 12 Feb 2026 North Tyneside child left without alternative education for more than a year because of council failures - Ombudsman 06 Feb ...

Monthly News May 2026 01 May 2026 New powers give non-tenants access to Ombudsman redress for the first time

Commission meeting - 24 April 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 6 February 2025 Matters arising (attached) Chair and Chief Executive's reports (attached) LGSCO Business Plan 2024-25 (attached) LGSCO Business Plan 2025-26 (attached) Draft Annual Report Advisory Forum (attached) Quarterly budget monitoring as at the e ...

Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...

Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Maladministration and Service Failure Part 3: 3. Is the authority within jurisdiction? Part 4: 4. Actions we can investigate Part 5: 5. Who can complain? Part 6: 6. Is the complaint in time? Part 7: 7. Is the complaint premature? Part 8: 8 ...

Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enqui ...

Audit and Risk Assurance Committee meeting - 15 October 2025 1. Welcome and Introduction 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 15 May 2025 5. Matters arising 6. Action Log (attached) 7. Chair’s Business 8. CEO/Accounting Officer Update 9. LGSCO’s Framework Agreement 10. 2024-25 Annual Report and Accounts 11. Progress report from NAO 12. Audit and R ...

Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Contents Part 1: Introduction Part 2: The Complaint Handling Code Part 3: The role of the Complaint Manager Part 4: Who may complain Part 5: Service requests and complaint ...