Council wrote to 99 families about EHC Plan reviews that did not happen - Ombudsman Nearly 100 children and young people with Education Health and Care (EHC) plans in the North East have not had their support updated properly by Stockton on Tees Borough Council, the Local Government and Social Care Ombudsman has found. The issue came to light during an Ombudsman’s investigation, after a mother co ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

How we deal with your complaint First look at your complaint If you register a complaint with us, the first thing we do is check that you have: come to the right place given us all the information we need complained formally to the organisation involved and given it a reasonable chance to respond got consent to complain, if you are complaining on someone's behalf If we need more information at th ...

Elderly man suffers after council splits him from his wife An elderly couple of 59 years were split up with little regard for their welfare by Royal Borough of Windsor and Maidenhead, the Local Government and Social Care Ombudsman has found. The couple were separated when the wife was discharged to a care home after leaving hospital. The husband was left to live in the family home with the help o ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 2 • 1.Data Protection 1.1.Data protection principles The LGSCO is committed to all aspects of data protection and takes seriously its duties, and the duties of its employees, under the UK General Data Protection Regu ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 1 • Introduction The Local Government and Social Care Ombudsman processes any personal data we collect, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We have divided our privacy notice into various sections, depending on the t ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 7 • Appendix 1: Checklist for retention where FOI/DPA/EIR complaint made to ICO On cases where we have dealt with a FOI/EIR request or a subject acce ...

Councils told not to make blanket decisions on post-16 school transport applications Councils need to consider families’ individual circumstances when offering transport solutions for teenagers (16+) with Special Educational Needs to get them to school or college, the Local Government and Social Care Ombudsman has said. The message comes after the Ombudsman investigated three complaints about the ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 13 • 12. Incident reporting and auditing An information security ‘incident’ is: A suspected breach of confidentiality resulting in unauthorised disclosure of, or access to, information, e.g. from theft or loss of cas ...