Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness The Local Government and Social Care Ombudsman has taken the unusual step of issuing a further report against South Kesteven District Council for it refusing to pay a remedy to a man who asked for homelessness support. The Ombudsman found that the council failed to properly consider ...

Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Contents: Chapter index for Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board ...

Enfield family left in unsuitable accommodation for three years A disabled dad and his family were left in mouldy, mouse-infested temporary accommodation, despite Enfield council accepting it was not suitable for their needs, the Local Government and Social Care Ombudsman has found. The father, who has mobility problems and uses a wheelchair, first approached the Ombudsman in 2017. That investiga ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 18 • 18. Referrals for advice or further work Investigators may need to ask for advice to further an investigation. In the first instance, Investigators should look for readily available advice on the intranet and from colleagues. Advic ...

Child with special needs missed months of education because of council bureaucracy A Trafford child has missed months of education despite the council identifying a suitable tutor within a fortnight of them leaving mainstream school, a Local Government and Social Care Ombudsman report has revealed. The child has an Education, Health and Care (EHC) Plan because of their special educational needs. ...

Islington woman scared she would be “left to die” due to council inaction A disabled Islington woman was left in a state of neglect after her local council took too long to decide what funding it would give her to manage her own support needs, the Local Government and Social Care Ombudsman has reported. The woman has several long-term health conditions that make it difficult for her to complete m ...

Council to apologise to Southend mother for not considering her needs as a carer Southend council has agreed to apologise to a mother for twice failing to assess her needs as a carer despite agreeing to do so in a previous investigation by the Local Government and Social Care Ombudsman. In the previous complaint, the mother told the Ombudsman Southend-on-Sea City Council had not carried out a par ...

National specialist shortage having profound impact on children with SEND and their families The shortage of educational psychologists is having a significant impact on councils’ ability to set out the needs of children with special educational needs and disabilities (SEND), the Local Government and Social Care Ombudsman has said. The Ombudsman is highlighting the recruitment difficulties faced b ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 2 • 2. Records of Intake Team cases All callers to the Intake Team who are making new enquiries may have an ECHO record created to log their call. In ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 6 • 6. Other provisions 6.1 Exceptions to five-year retention period – LGSCO Alerts LGSCO Alerts should be reviewed by Director of Intake and Assessm ...