Ombudsman encouraged by Liverpool’s response to complaints review The Local Government and Social Care Ombudsman (LGSCO) has welcomed Liverpool City Council’s approach to, and progress on, overhauling and improving the way it handles complaints. The Ombudsman was invited to carry out a full review of the council’s complaint handling procedures, as part of a raft of reviews prompted by government- ...

Autistic man had no schooling due to council’s lack of support, Ombudsman finds A Derbyshire man missed most of his secondary education because the county council did not support his special educational needs sufficiently, the Local Government and Social Care Ombudsman has found. Because of the lack of support the man received throughout his entre time at secondary school, Derbyshire County Counc ...

Enforcement of road charging schemes (such as Transport for London’s Congestion Charge and Low Emission Zones) This fact sheet is aimed primarily at people who are unhappy with the way Transport for London (TfL) is dealing with a congestion charge or Low Emission Zone related issue and may be considering making a complaint to the Ombudsman. It also applies to some other schemes such as the Durham ...

Somerset County Council Find local authorities Annual statistics Sort annual statistics for Somerset County Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...

Somerset County Council Find local authorities Annual statistics Sort annual statistics for Somerset County Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...

Care home threatens to evict patient if family refused to pay 25% fee increase A Kent care home has been heavily criticised by the Local Government and Social Care Ombudsman after it suddenly raised its fees – and then threatened to evict a vulnerable resident if her family did not pay. The woman had been living at the home run by Foxley Lodge Care Ltd, in Deal, since 2015. Her monthly fees had n ...

Distressed Leeds girl left without proper education for months Leeds City Council left a young girl without proper education for nine months after she started refusing to go to her primary school because of anxiety, the Local Government and Social Care Ombudsman has found. The girl, who was 10 when the events started, became increasingly anxious about going to school until the school asked her mo ...

Moors Park (Bishopsteignton) Ltd refuses to agree to Ombudsman recommendations Devon care provider, Moors Park (Bishopsteignton) Ltd, has refused to apologise to a client’s son and refund his mother and other residents, after the Local Government and Social Care Ombudsman said the provider had charged them money which was not set out in their contracts. The Ombudsman initially investigated after ...

Complaints about Fire and Rescue authorities This fact sheet is aimed primarily at anyone who has a complaint about fire services and who may be considering making a complaint to the Ombudsman. Can you investigate my complaint about the fire service? We can decide to investigate many different types of complaint about fire services. That includes complaints about operational matters (fighting fir ...

Ombudsman reveals huge safeguarding backlog at London council More than 500 unread police welfare reports were uncovered during a Local Government and Social Care Ombudsman investigation into a safeguarding complaint about London Borough of Haringey. The Ombudsman was contacted by a woman who complained that Haringey did not act quickly enough when she reported concerns about a friend’s living si ...