Northamptonshire County Council Find local authorities Annual statistics Sort annual statistics for Northamptonshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance w ...

Family housed in London tower block had no cold water The Local Government and Social Care Ombudsman has criticised a London council after it placed a young homeless family in a tower block with no cold water and a lift that only worked infrequently. The family was placed in the ninth floor flat by London Borough of Haringey after the temporary accommodation they were initially placed in was infe ...

Council fails to respond to restaurant nuisance complaints A Brentwood homeowner, suffering years of distress because the council did not properly investigate her concerns about the restaurant next door to her, has had her complaint upheld by the Local Government and Social Care Ombudsman. The woman complained to the council about various nuisances she experienced living next door to the restaura ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 37 • 37. Legal challenges 37.1 Judicial Review The Legal Manual is the primary guidance to refer to when we receive a judicial review claim. An application for judicial review (JR) must be made promptly and in any event not later than t ...

Family’s care bill soars without warning because of poor council information North Yorkshire County Council has been criticised by the Local Government and Social Care Ombudsman after a family’s care bill leapt from hundreds to thousands of pounds a month without notice. The way the council communicated the change to the woman and her daughter came under the Ombudsman’s scrutiny after they compla ...

Councils mustn’t throw out the rule book in the face of pressure, says Ombudsman The Local Government and Social Care Ombudsman has challenged local authorities not to “throw out the rule book” when redesigning services in the face of budget and resource pressures. In a new report, the Ombudsman reveals how the stark reality of the huge changes councils have made in the last decade, often in resp ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 1 • Introduction IntroductionThis is internal guidance which we have published for transparency. It may contain links or references to other internal guidance or policies which are not published. Last updated: November 2025 The Local Go ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 6 • Common Issues and Learning Points: Day-to-day decision making Introduct ...