Council to apologise to Year 10 pupil left without a school for more than a year Leicestershire County Council has agreed to apologise and pay a teenager £7,200 after it left her without a school place for nearly 14 months at a critical time in her education. The teenager, whose family moved from the Leicester area over the county border when she was in Year 10, was out of school and without educ ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 4 • Common Issues and Learning Points: Maintaining responsibility for commi ...

Maidstone council tried to charge for reviewing housing application decisions The Local Government and Social Care Ombudsman has uncovered an unusual charging policy during an investigation into a housing complaint about Maidstone Borough Council. A man, who has disabilities, complained to the Ombudsman that the council wanted to charge him £75 to appeal its decision about joining its housing reg ...

Boy misses out on a year with his peers because of council failures A Derbyshire boy had to stay in primary school for an extra year because the county council did not update his Education, Health and Care (EHC) Plan in a timely manner. The council has agreed to apologise to the boy and his mother, and pay them £1,000, after the Local Government and Social Care Ombudsman found its errors caused t ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 4 • Common Issues and Learning Points: Maintaining responsibility for commi ...

More systemic problems seen in Ombudsman complaints lead to increased wider service improvements Increasing systemic problems seen in people’s complaints has led to the Local Government and Social Care Ombudsman making more wider service improvement recommendations to councils in 2019-20 than ever before. Detailed in its Annual Review of Local Government Complaints launched today, the Ombudsman h ...

Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 1 • 1 The Intake Team Last updated: July 2025 1.1 Purpose The Intake team are the gateway to accessing the services of the Local Government and Social Care Ombudsman. The objective is to provide an accessible and knowledgeable front-line servic ...

Audit and Risk Assurance Committee meeting - 25 January 2018 1. Approve minutes of 30 October 2017 2. Matters arising - Action Log (attached) 3. GIAA Highlight Report Restricted item - no paper attached 4. Anti-Bribery, Fraud and Corruption Final Audit Report including management response Restricted item - no paper attached 5. Internal and external audit follow-up report of outstanding recommenda ...

Ombudsman responds to National Audit Office report on School Transport The Local Government and Social Care Ombudsman has responded to the National Audit Office (NAO)'s report about school transport, published today. Mrs Amerdeep Clarke, Local Government and Social Care Ombudsman said: “From the complaints we receive, we know transport to and from their education settings can be a significant iss ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 11 • 10. Off-site security 10.1.Transporting information Large numbers of records or an entire database will not be copied to removable media or portable electronic devices without the express permission of the IT Ma ...