Monthly News June 2025 26 Jun 2025 Ombudsman issues guidance on housing adaptations for Disabled people 19 Jun 2025 New report highlights urgent need to listen to disabled people in the fight against England’s housing crisis 05 Jun 2025 Councils told not to make blanket decisions on post-16 school transport applications

Monthly News November 2025 06 Nov 2025 Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long 06 Nov 2025 Ombudsman criticises way TfL changed its ULEZ scrappage schemes

Audit and Risk Assurance Committee meeting - 10 October 2019 Welcome and introductions Apologies for absence Declarations of interest Approve minutes of 20 June 2019 Matters arising - action log (attached) CEO/ Accounting Officer verbal update Internal Audit Progress Report Confidential item - no paper attached Follow-up on audit work recommendations Confidential item - no paper attached Business ...

Audit and Risk Assurance Committee meeting - 10 October 2024 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 4 June 2024 Matters arising (attached) Chair's update CEO/Accounting Officer verbal update 2023-24 Annual Report and Accounts Progress report from NAO Audit and Risk Assurance Committee Annual Report and Assurance Statement an ...

Leicestershire agrees to review processes after visually impaired woman left without support Leicestershire County Council has agreed to Ombudsman recommendations to improve how it prepares social care and support plans after a severely visually impaired woman was left without the day-to-day support she needed for 21 months. The woman looked after herself without support for a significant period, ...

Monthly News December 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels trans ...

Monthly News December 2025 18 Dec 2025 Ombudsman publishes Annual Report and Accounts 2024-25

Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Budgets and estimates Part 3: 3. End of year procedures for Budget Part 4: 4. Funding and Income Part 5: 5. Banking arrangements and Government procurement cards (GPC) Part 6: 6. Payment of salaries, allowances and expenses Part 7: 7. Procure ...

Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Maladministration and Service Failure Part 3: 3. Is the authority within jurisdiction? Part 4: 4. Actions we can investigate Part 5: 5. Who can complain? Part 6: 6. Is the complaint in time? Part 7: 7. Is the complaint premature? Part 8: 8 ...

Commission meeting - 5 February 2026 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meetings held on 6 November and 5 December Matters arising (attached) Framework document - MHCLG/LGSCO Remuneration and Appointments Committee Audit and Risk Assurance Committee Board Effectiveness Review - analysis and themes Chair and Chief Executive's reports (att ...