Local government complaint reviews See the data sheets for all of our complaint statistics (complaints and enquiries we received and the decisions made) for each English local authority. Some years are accompanied by a report summarising that year's key themes. Please find supplementary guidance on interpreting our complaints data. 2024-25 Report - annual review of local government complaints 202 ...

Yearly News 2023 19 Dec 2023 Ombudsman publishes Annual Report and Accounts 28 Nov 2023 Nursing home fails to provide dignified care to Sandwell woman - Ombudsman 23 Nov 2023 Standing in the way of support – Ombudsman finds councils not doing enough to offer choice for parents 07 Nov 2023 Families in South Gloucestershire being denied the respite support they need - Ombudsman 02 Nov 2023 Council ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 21 • Performance reporting and self-assessment Per ...

Yearly News 2025 18 Dec 2025 Ombudsman publishes Annual Report and Accounts 2024-25 06 Nov 2025 Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long 06 Nov 2025 Ombudsman criticises way TfL changed its ULEZ scrappage schemes 31 Oct 2025 Ombudsman responds to National Audit Office report on School Transport 30 Oct 2025 New guide aims to improve support for chil ...

Ombudsman calls for reform of adult care complaints in annual review Complaints should be at the heart of any reform of adult social care in England, the Local Government and Social Care Ombudsman is urging in its annual review of complaints. Launched today, the Ombudsman’s annual review collates data from every complaint it has received over the past 12 months about both independent and council- ...

Monthly News March 2025 27 Mar 2025 Croydon woman’s back broken by home-help device when council withdrew care funding 20 Mar 2025 Islington woman scared she would be “left to die” due to council inaction 20 Mar 2025 Moors Park (Bishopsteignton) Ltd refuses to agree to Ombudsman recommendations 13 Mar 2025 Rochdale’s systemic SEND issues highlighted in Ombudsman report 05 Mar 2025 New Chief Execu ...

Monthly News October 2025 31 Oct 2025 Ombudsman responds to National Audit Office report on School Transport 30 Oct 2025 New guide aims to improve support for children missing education 23 Oct 2025 West Sussex removed care transport for disabled adult without proper consideration - Ombudsman 02 Oct 2025 Ombudsman reveals huge safeguarding backlog at London council

Monthly News January 2025 23 Jan 2025 Child with special needs missed months of education because of council bureaucracy 23 Jan 2025 Somerset failed to act on agreed Ombudsman recommendation 16 Jan 2025 Essex couple unable to spend as much time as they wanted in final days because of council decision 09 Jan 2025 Ombudsman investigation finds Brentwood gatekeeping homelessness applications

Council’s decision-making criticised during school transport investigation The Local Government and Social Care Ombudsman has asked Staffordshire County Council to reconsider whether it pays for transport to get a teenager, who has autism, to her college some 25 miles away. Since moving to post-16 education, the girl has not received any financial help to get to the college named in her Education ...

Council criticised after care workers fail to spot vulnerable woman’s serious sores Ealing council has agreed to review whether it works with a home care provider in future after it was found to have falsified records during an Ombudsman investigation. The Local Government and Social Care Ombudsman was asked by a grieving daughter to investigate the care provided to her elderly mother by Metro Ho ...