Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 1.Data Protection Part 3: 2. Classification of information Part 4: 3.Core principles behind information security measures Part 5: 4.Staff roles and responsibilities Part 6: 5.Access to and use of IT systems Part 7: 6.Protection of IT as ...

Audit and Risk Assurance Committee meeting - 15 October 2025 1. Welcome and Introduction 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 15 May 2025 5. Matters arising 6. Action Log (attached) 7. Chair’s Business 8. CEO/Accounting Officer Update 9. LGSCO’s Framework Agreement 10. 2024-25 Annual Report and Accounts 11. Progress report from NAO 12. Audit and R ...

Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Contents Part 1: Introduction Part 2: Key Principles Part 3: Common Joint Working topics Part 4: Governance Part 5: Statutory requirements related to joint working cases Part 6: Prematurity Part 7: The Joint working process Part 8: Escalation process Part 9: Post decision reviews Part 10: ...

Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Contents Part 1: Introduction Part 2: The Complaint Handling Code Part 3: The role of the Complaint Manager Part 4: Who may complain Part 5: Service requests and comp ...

Monthly News May 2025 28 May 2025 Ombudsman and Enforcement Conduct Board sign agreement 21 May 2025 Ombudsman complaints data issued today 15 May 2025 Halton did not do enough to help homeless domestic abuse survivor 08 May 2025 Council should have better oversight of nurseries providing free places, Ombudsman says

Monthly News August 2025 28 Aug 2025 Poorly child placed at risk by Lewisham council because of flawed homelessness policy 21 Aug 2025 Disabled North Yorkshire residents to see improvements to council’s home adaptations service 14 Aug 2025 Council wrote to 99 families about EHC Plan reviews that did not happen - Ombudsman 06 Aug 2025 London council failed to review its support for disabled childr ...

Advisory Forum Working with people who have used our service to help us improve Who sits on the advisory forum? Our advisory forum is made up of a majority of members of the public who have used our service. We also have representatives from local authorities and social care providers, as well as those who act as advocates for the public such as advisory bodies, MPs and councillors. What's the ad ...

Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enqui ...

Business plans Our annual business plans: Business Plan 2025-26 Business Plan 2024-25 Business Plan 2023-24 Business Plan 2022-23 Business Plan 2021-22 (PDF, 1.1MB) Business Plan 2020-21 (PDF, 445KB) Business Plan 2019-20 (PDF, 325KB) Business Plan 2018-19 (PDF, 548KB) Progress against Business Plans is reported to the Commission. Details are available in published meeting papers.

Monthly News July 2025 31 Jul 2025 Provider failed to respond to family’s concerns for more than a year 24 Jul 2025 Ombudsman reminds councils to review SEN needs before Key Stage transfers 24 Jul 2025 Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process 16 Jul 2025 Children’s complaints still dominate Ombudsman casework in 2024-25 ...