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Monthly News
https://www.lgo.org.uk/information-centre/news/2026/apr
Monthly News April 2026 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness
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Home
https://www.lgo.org.uk/
Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...
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Payments
https://www.lgo.org.uk/information-centre/about-us/our-performance/spending/payments
Payments 2025-26 March 2026 (XLSX) March 2026 (CSV) March 2026 (ODS) February 2026 (XLSX) February 2026 (CSV) February 2026 (ODS) January 2026 (XLSX) January 2026 (CSV) January 2026 (ODS) December 2025 (XLSX) December 2025 (CSV) December 2025 (ODS) November 2025 (XLSX) November 2025 (CSV) November 2025 (ODS) October 2025 (XLSX) October 2025 (CSV) October 2025 (ODS) September 2025 (XLSX) September ...
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Investigation Manual | Contents
https://www.lgo.org.uk/information-centre/staff-guidance/investigation-manual?chapter=38
Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enqui ...
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Complaint Academy | Contents
https://www.lgo.org.uk/learning-resources?chapter=5
Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Useful links and resources
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Financial regulations
https://www.lgo.org.uk/information-centre/about-us/our-performance/spending/financial-regulations
Financial regulations Updated: 23 March 2026 Financial regulations search Search this content Submit search Contents Part 1: Commission for Local Administration in England - Financial regulations Part 2: Accounting Regulations
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Complaint Academy | Part 1
https://www.lgo.org.uk/learning-resources?chapter=1
Complaint Academy Contents: Chapter index for Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Part 1 • Introduction Introduction Here you will find training resources, handouts and other useful information for delegates on our courses. If you need any of these documents in an accessible format, please email training@lgo.org.uk Last updated Jan ...
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Complaint Academy
https://www.lgo.org.uk/learning-resources
Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Useful links and resources
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Cyber security incident affecting three London boroughs
https://www.lgo.org.uk/local-government-ombudsman/cyber-security-incident-london
Cyber security incident affecting three London boroughs Updated: 26 January 2026 We have reopened our service to people wanting to complain about the London boroughs affected by the recent cyber security incident. These councils were were: Westminster City Council Royal Borough of Kensington and Chelsea
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New powers give non-tenants access to Ombudsman redress for the first time
https://www.lgo.org.uk/information-centre/news/2026/may/new-powers-give-non-tenants-access-to-ombudsman-redress-for-the-first-time
New powers give non-tenants access to Ombudsman redress for the first time People who have concerns about how councils manage social housing can now complain to an independent Ombudsman, even if they are not a tenant, under changes brought into force today under the Renters' Rights Act. Until today, the Local Government and Social Care Ombudsman (LGSCO) could not look at complaints about housing ...