Homeless Croydon man left to sleep on the streets because council did not do enough to help A Croydon man with mental health difficulties was left to sleep on the streets despite asking the council for help, the Local Government and Social Care Ombudsman has found. The man first approached London Borough of Croydon for help in July 2023 after he had become homeless. The Ombudsman’s investigation ...

Councils told not to make blanket decisions on post-16 school transport applications Councils need to consider families’ individual circumstances when offering transport solutions for teenagers (16+) with Special Educational Needs to get them to school or college, the Local Government and Social Care Ombudsman has said. The message comes after the Ombudsman investigated three complaints about the ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 1 • Introduction The Local Government and Social Care Ombudsman processes any personal data we collect, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We have divided our privacy notice into various sections, depending on the t ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 7 • Appendix 1: Checklist for retention where FOI/DPA/EIR complaint made to ICO On cases where we have dealt with a FOI/EIR request or a subject acce ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 13 • 12. Incident reporting and auditing An information security ‘incident’ is: A suspected breach of confidentiality resulting in unauthorised disclosure of, or access to, information, e.g. from theft or loss of cas ...

Complaints about privately arranged adult social care We can investigate complaints about adult social care arranged privately with a care provider, whether paid for with private money or Direct Payments from a council. This fact sheet deals with complaints to care providers about privately arranged adult social care. We have a separate fact sheet for complaints about adult care services generall ...

Complaints about adult social care arranged by councils We can investigate complaints about adult social care arranged by a council, regardless of who provides the care. This fact sheet deals with complaints about councils or services they arrange. We have a separate fact sheet for complaints about adult care services generally, and one like this for privately arranged services. I want to complai ...

Hounslow refusing “to do right” by homeless pregnant woman it failed Hounslow council is refusing to offer a home to a young mother despite making a catalogue of errors which left her homeless and sofa surfing while pregnant. The Local Government and Social Care Ombudsman has recommended London Borough of Hounslow offer the woman and her baby its next available suitable accommodation, because its ...

AI Strategy Purpose To make use of Artificial Intelligence (AI) in line with the principles set out below, to position us to empower all LGSCO staff and increase our capacity to remedy injustice as effectively as possible. Vision Our vision is for AI based technology to be a tool that helps us improve the services we provide in a way that is responsible, fair and easily understood by all. We aim ...

North Yorkshire County Council Find local authorities Complaint overview Sort annual statistics for North Yorkshire County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complain ...