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Monthly News https://www.lgo.org.uk/information-centre/news/2025/may
Monthly News May 2025 15 May 2025 Halton did not do enough to help homeless domestic abuse survivor 08 May 2025 Council should have better oversight of nurseries providing free places, Ombudsman says
Audit and Risk Assurance Committee meeting - 15 May 2025 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/audit-and-risk-assurance-committee/audit-and-risk-assurance-committee-meetings-2025-26/audit-and-risk-assurance-committee-meeting-15-may-2025
Audit and Risk Assurance Committee meeting - 15 May 2025 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 30 January 2025 Matters arising (attached) CEO/Accounting Officer verbal update Draft Annual Report and Accounts 2024-25 2024/25 Internal Audit Annual Report and Opinion Internal Audit Progress Report Interim Progress Report Deep ...
Payments https://www.lgo.org.uk/information-centre/about-us/our-performance/spending/payments
Payments 2026-26 April 2025 (XLSX) April 2025 (CSV) April 2025 (ODS) 2024-25 March 2025 (XLSX) March 2025 (CSV) March 2025 (ODS) February 2025 (XLSX) February 2025 (CSV) February 2025 (ODS) January 2025 (XLSX) January 2025 (CSV) January 2025 (ODS, 25KB) December 2024 (XLSX) December 2024 (CSV) December 2024 (ODS) November 2024 (XLSX) November 2024 (CSV) November 2024 (ODS) October 2024 (XLSX) Oct ...
Audit and Risk Assurance commitee meeting - 30 January 2025 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/audit-and-risk-assurance-committee/audit-and-risk-assurance-committee-meetings-2024-25/audit-and-risk-assurance-commitee-meeting-30-january-2025
Audit and Risk Assurance commitee meeting - 30 January 2025 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 10 October and 6 Dec 2024 Matters arising (attached) CEO/Accounting Officer verbal update Internal Audit Progress report Key Financial Controls - creditors, procurement and whistleblowing audit report 2025-26 draft internal aud ...
Complaint Academy https://www.lgo.org.uk/learning-resources
Complaint Academy Updated: 03 March 2025 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Effective Complaint Handling - Online pre-March 2025 Part 5: Useful links and resources
Complaint Academy | Part 4 https://www.lgo.org.uk/learning-resources?chapter=4
Complaint Academy Contents: Chapter index for Complaint Academy Updated: 03 March 2025 Complaint Academy search Search this content Submit search Part 4 • Effective Complaint Handling - Online pre-March 2025 Effective Complaint Handling - Online pre-March 2025 Local Authorities - Effective complaint handling PowerPoint Care Providers - Effective complaint handling PowerPoint Decision Letter Guida ...
Home https://www.lgo.org.uk/
Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...
Chief Executive to retire in May 2025 https://www.lgo.org.uk/information-centre/news/2024/nov/chief-executive-to-retire-in-may-2025
Chief Executive to retire in May 2025 The Local Government and Social Care Ombudsman (LGSCO) has announced that its Chief Executive, Nigel Ellis, will retire in May 2025. Mr. Ellis has been Chief Executive for eight years, having been Director of Operations prior to that. Before joining LGSCO he was in charge of investigations at the healthcare regulator and held a variety of roles in the volunta ...
Remuneration and Appointments Committee meeting - 30 January 2025 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/remuneration-committee/remuneration-and-appointments-committee-meeting-30-january-2025
Remuneration and Appointments Committee meeting - 30 January 2025 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 27 November 2024 Matters arising Update on Chief Executive recruitment HR Strategy update Employment relations climate Update fron recent engagement surveys Yearly Plan 2024-25 (attached)
Audit and Risk Assurance Committee meetings 2025/26 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/audit-and-risk-assurance-committee/audit-and-risk-assurance-committee-meetings-2025-26
Audit and Risk Assurance Committee meetings 2025/26

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