Cheshire East wrongly started care proceedings process against mum who simply needed support A Cheshire East mum nearly had her children placed in care following the traumatic birth of her second child, after the council instigated care proceedings without proper evidence, the Local Government and Social Care Ombudsman has found. The mother had a traumatic birth experience during which her baby w ...

London council failed to review its support for disabled children Councils should respond to all recommendations made during independent complaints investigations, says the Local Government and Social Care Ombudsman after it upheld a mother’s complaint about London Borough of Waltham Forest. The issue is being highlighted after the mother of a disabled child asked the Ombudsman to investigate the ...

Effective Complaint Handling Current dates available for booking Effective complaint handling (standard course) November 2025 Tuesday 11th November Wednesday 12th November Thursday 20th November Tuesday 25th November Wednesday 26th November December Tuesday 9th December Effective complaint handling (including children’s statutory complaints) Monday 1st December, 9.30am – 2.30pm - Fully booked – w ...

Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...

Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...

Rochdale’s systemic SEND issues highlighted in Ombudsman report Rochdale Borough Council has admitted to the Local Government and Social Care Ombudsman that it has a backlog of nearly 1,500 support plans to review for children with special educational needs and disabilities. To ensure children and young people with an Education, Health and Care (EHC) Plan are having their needs met properly, thei ...

Croydon woman’s back broken by home-help device when council withdrew care funding A Croydon woman fractured her spine using a bed turning aid the NHS installed. The council thought this could replace paid care workers for overnight care, the Local Government and Social Care Ombudsman has found. Croydon council withdrew funding for the woman’s night-time care. The NHS instead installed a turning ...

Halton did not do enough to help homeless domestic abuse survivor Halton Borough Council did not do enough to help a man who approached it for help when he became homeless because of domestic abuse, the Local Government and Social Care Ombudsman has found. Instead, it closed his case without telling him why or giving him the chance to appeal the decision. The man first approached the council for ...

Man left street homeless by Waltham Forest council for five weeks A domestic abuse survivor was street homeless for five weeks, despite asking London Borough of Waltham Forest for help, the Local Government and Social Care Ombudsman has found. The man asked the council for help in late January and said he could no longer live with relatives who were abusing him. The council did not act, and the m ...

Ombudsman writes to Secretary of State after council refuses to accept recommendation on abuse survivor’s complaint The Local Government and Social Care Ombudsman has written to the Secretary of State for Housing, Communities and Local Government, the Right Honourable Steve Reed MP OBE highlighting concerns about Leicester City Council. The council has objected to being held accountable after fai ...