Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Essex couple unable to spend as much time as they wanted in final days because of council decision An Essex woman was not able to spend as much time as she wanted with her husband in his final weeks because the county council moved him to a care placement further away from the family home, the Local Government and Social Care Ombudsman has found. The man, who had dementia, had been living in a ca ...

Somerset failed to act on agreed Ombudsman recommendation Somerset Council has been criticised by the Local Government and Social Care Ombudsman for taking too long to put in place Speech and Language therapy for a teenager with special educational needs, following an earlier complaint. The council had agreed to provide the therapy for the girl set out in her Education, Health and Care (EHC) Plan ...

Council should have better oversight of nurseries providing free places, Ombudsman says The Local Government and Social Care Ombudsman has told Bournemouth, Christchurch and Poole Council to maintain better oversight of nurseries’ charging structures when they are providing the Government’s free places scheme. The Ombudsman has asked the council to write to all providers in its area who are provi ...

Town and parish councils This fact sheet is aimed primarily at anyone who is experiencing problems with a service provided by a parish or town council and is considering making a complaint to the Ombudsman. I'm not happy with a service provided by my parish council. Can the Ombudsman help me? In most cases, no. The Local Government Act 1974 (S34(1)) defines the authorities that we may investigate ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 03 July 2025 Retention and disposal of casework records policy search Search this content Submit search Part 7 • Appendix 1: Checklist for retention where FOI/DPA/EIR complaint made to ICO On cases where we have dealt with a FOI/EIR request or a subject access r ...

Councils told not to make blanket decisions on post-16 school transport applications Councils need to consider families’ individual circumstances when offering transport solutions for teenagers (16+) with Special Educational Needs to get them to school or college, the Local Government and Social Care Ombudsman has said. The message comes after the Ombudsman investigated three complaints about the ...

Homeless Croydon man left to sleep on the streets because council did not do enough to help A Croydon man with mental health difficulties was left to sleep on the streets despite asking the council for help, the Local Government and Social Care Ombudsman has found. The man first approached London Borough of Croydon for help in July 2023 after he had become homeless. The Ombudsman’s investigation ...

Complaints about privately arranged adult social care We can investigate complaints about adult social care arranged privately with a care provider, whether paid for with private money or Direct Payments from a council. This fact sheet deals with complaints to care providers about privately arranged adult social care. We have a separate fact sheet for complaints about adult care services generall ...

Complaints about adult social care arranged by councils We can investigate complaints about adult social care arranged by a council, regardless of who provides the care. This fact sheet deals with complaints about councils or services they arrange. We have a separate fact sheet for complaints about adult care services generally, and one like this for privately arranged services. I want to complai ...