Ombudsman calls for reform of adult care complaints in annual review Complaints should be at the heart of any reform of adult social care in England, the Local Government and Social Care Ombudsman is urging in its annual review of complaints. Launched today, the Ombudsman’s annual review collates data from every complaint it has received over the past 12 months about both independent and council- ...

Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Contents: Chapter index for Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board ...

Child with special needs missed months of education because of council bureaucracy A Trafford child has missed months of education despite the council identifying a suitable tutor within a fortnight of them leaving mainstream school, a Local Government and Social Care Ombudsman report has revealed. The child has an Education, Health and Care (EHC) Plan because of their special educational needs. ...

Islington woman scared she would be “left to die” due to council inaction A disabled Islington woman was left in a state of neglect after her local council took too long to decide what funding it would give her to manage her own support needs, the Local Government and Social Care Ombudsman has reported. The woman has several long-term health conditions that make it difficult for her to complete m ...

Council to apologise to Southend mother for not considering her needs as a carer Southend council has agreed to apologise to a mother for twice failing to assess her needs as a carer despite agreeing to do so in a previous investigation by the Local Government and Social Care Ombudsman. In the previous complaint, the mother told the Ombudsman Southend-on-Sea City Council had not carried out a par ...

Homeless Lincolnshire man left to sleep in car because of council failings A Lincolnshire man had to sleep in his car because South Kesteven District Council did not do enough to help him, when he told it he was homeless. The man, who has mental and physical health issues, applied to the council as homeless at the start of 2024. He told the council about his medical issues and said he was sleepin ...

Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports Tameside council is routinely taking too long to complete reviews of the support it offers to children and young people with Special Educational Needs and Disabilities (SEND), the Local Government and Social Care Ombudsman has found. During an investigation into a mother’s c ...

Somerset mum had to pay for children’s therapy while she waited for council funding A Somerset mother was left more than £7,000 out of pocket while she waited for the council to release funds for her children’s much-needed therapy, the Local Government and Social Care Ombudsman has found. The mother, whose children’s extensive special educational needs mean they have Education, Health and Care (E ...

Ombudsman investigation finds Brentwood gatekeeping homelessness applications A Local Government and Social Care Ombudsman investigation has found Brentwood council has been gatekeeping access to its homelessness services when people approach it for help. Following an investigation into a complaint, the Ombudsman has raised concerns with the way the council assessed homeless applications, includi ...

Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process Is the Children’s statutory complaints process working to support the very children it is designed to help? The Local Government and Social Care Ombudsman is calling for the statutory complaints process for cases involving children to be urgently reviewed, following the publicati ...