Statement of Reasons Manual Contents: Chapter index for Statement of Reasons Manual Updated: 02 April 2025 Statement of Reasons Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionLast updated: March 2025 This is internal guidance we have published for transparency. It may contain links or references to other internal guidance or policies which are not publishe ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...

Monthly News November 2024 28 Nov 2024 Care homes reminded about clarity of contracts following Ombudsman investigation 21 Nov 2024 Ombudsman highlights priorities to improve public services over next three years 19 Nov 2024 Worcestershire failed looked after child with special needs because of “bewildering” lack of basic knowledge 13 Nov 2024 Leicester City Council refuses to pay Ombudsman remed ...

Information Security Policy Updated: 21 May 2025 Information Security Policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Data Protection Part 3: 3. Classification of information Part 4: 4. Core principles behind information security measures Part 5: 5. Staff roles and responsibilities Part 6: 6. Access to and use of IT systems Part 7: 7. Protection of IT a ...

Financial Instructions Updated: 21 March 2025 Financial Instructions search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Budgets and estimates Part 3: 3. End of year procedures for Budget Part 4: 4. Funding and Income Part 5: 5. Banking arrangements and Government procurement cards (GPC) Part 6: 6. Payment of salaries, allowances and expenses Part 7: 7. Procuremen ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Contents Part 1: Background Part 2: Awareness and accessibility Part 3: Advocacy, representation and consent Part 4: A model complaint handlin ...

Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Contents Part 1: Our role in remedying and preventing future injustice Part 2: Remedies guidance applying to all subjects Part 3: Subject specific guidance - Adult Social Care Part 4: Subject specific guidance - Benefits and taxation Part 5: Subject specific guidance - Children and Education ...

Guidance on Jurisdiction Updated: 24 March 2025 Guidance on Jurisdiction search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Maladministration and Service Failure Part 3: 3. Is the authority within jurisdiction? Part 4: 4. Actions we can investigate Part 5: 5. Who can complain? Part 6: 6. Is the complaint in time? Part 7: 7. Is the complaint premature? Part 8: 8. ...

Delayed entry for summer-born children This fact sheet is aimed primarily at parents of summer-born children who want to complain to the Ombudsman about a decision by a council or other admission authority to refuse their request to delay their child’s entry to reception until compulsory school age. A summer-born child is one with a birthday between 1 April and 31 August inclusive. Background The ...