Noise nuisance This fact sheet is aimed primarily at people who are concerned that the council is not taking the right action to deal with the noise nuisance they are experiencing and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry out on the ...

Neighbour nuisance and anti-social behaviour This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. My neighbours are causing me problems with anti-social behaviour, and the council doesn’t seem to be doing anything about it. Can the Ombudsman help me? In m ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 1 • Our role in remedying and preventing future injustice Updated March 2025 1.1 Our approach to remedies The Local Government and Social Care Ombudsman was established some 50 years ago, to conduct independent and impartial investigations ...

Councils' care of 'looked after' children This fact sheet is aimed primarily at parents and young people who have concerns about the way a child or young person is being cared for by the local authority and may be considering making a complaint to the Ombudsman. The council is not looking after a child in its care properly. Can the Ombudsman help? In many cases, yes. A child may be ‘looked after’ ...

LGSCO & HOS Joint working operating procedure Overview The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) are committed to working together where there is a strong overlap on housing issues. The LGSCO investigates complaints about most council services while the HOS investigates complaints and resolves disputes involving the tenants and leaseholders of ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 21 March 2025 Financial Instructions search Search this content Submit search Part 7 • 7. Procurement and purchasing arrangements Procurement and purchasing arrangements must demonstrate value for money and be in accordance with the guidelines set out in Managing Public Money, the Framework Agreement and Cabinet Of ...