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Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/South%20Yorkshire%20Mayoral%20Combined%20Authority
South Yorkshire Mayoral Combined Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (109 KB) Annual Review 2023 (103 KB)
Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/West%20of%20England%20Combined%20Authority
West of England Combined Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (142 KB) Annual Review 2023 (102 KB)
Financial regulations https://www.lgo.org.uk/information-centre/about-us/our-performance/spending/financial-regulations
Financial regulations Updated: 14 January 2025 Financial regulations search Search this content Submit search Contents Part 1: Commission for Local Administration in England - Financial regulations Part 2: Accounting Regulations
Complaint Academy | Part 1 https://www.lgo.org.uk/learning-resources?chapter=1
Complaint Academy Contents: Chapter index for Complaint Academy Updated: 03 March 2025 Complaint Academy search Search this content Submit search Part 1 • Introduction Introduction Here you will find training resources, handouts and other useful information for delegates on our courses. If you need any of these documents in an accessible format, please email training@lgo.org.uk Last updated March ...
Judge upholds Ombudsman’s decision in nursery fees case https://www.lgo.org.uk/information-centre/news/2025/feb/judge-upholds-ombudsman-s-decision-in-nursery-fees-case
Judge upholds Ombudsman’s decision in nursery fees case A High Court judge has found in favour of the Local Government and Social Care Ombudsman after a local authority challenged its report about childcare. The report, which was due to be published in 2022, involved a complaint about parents being required to pay top-up fees for free nursery placements under the Government’s Free Early Education ...
Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board https://www.lgo.org.uk/information-centre/about-us/others-we-work-with/enforcement-conduct-board/mou-lgsco-and-enforcement-conduct-board
Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board search Search this content Submit search Contents Part 1: Memorandum of Understanding Part 2: Working together
Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Exmoor%20National%20Park%20Authority
Exmoor National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (111 KB) Annual Review 2023 (102 KB) Annual Review 2022 (100 KB) Annual Review 2021 (135 KB) Annual Review 2020 (132 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2016 (18 KB)
Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Greater%20London%20Authority
Greater London Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (131 KB) Annual Review 2024 (111 KB) Annual Review 2023 (104 KB) Annual Review 2022 (100 KB) Annual Review 2021 (134 KB) Annual Review 2020 (131 KB) Annual Review 2019 (196 KB) Annual Review 2018 (117 KB) Annual Review 2017 (245 KB)
Principles of Good Administrative Practice https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/guidance-notes/principles-of-good-administrative-practice
Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Contents Part 1: Foreword Part 2: Getting it right Part 3: Being citizen focused Part 4: Being open and accountable Part 5: Acting fairly and proportionately Part 6: Putting things right Part 7: Seeking continuous improvement
Provider failed to respond to family’s concerns for more than a year https://www.lgo.org.uk/information-centre/news/2025/jul/provider-failed-to-respond-to-family-s-concerns-for-more-than-a-year
Provider failed to respond to family’s concerns for more than a year Care providers across England are being urged to ensure their complaints processes meet basic standards, after the Local Government and Social Care Ombudsman found a medium-sized provider had no procedure when investigating a family’s complaint. The resident’s son complained Park Homes (UK) Limited applied a 30 per cent increase ...

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