Complaint Academy Contents: Chapter index for Complaint Academy Updated: 03 March 2025 Complaint Academy search Search this content Submit search Part 1 • Introduction Introduction Here you will find training resources, handouts and other useful information for delegates on our courses. If you need any of these documents in an accessible format, please email training@lgo.org.uk Last updated March ...

Judge upholds Ombudsman’s decision in nursery fees case A High Court judge has found in favour of the Local Government and Social Care Ombudsman after a local authority challenged its report about childcare. The report, which was due to be published in 2022, involved a complaint about parents being required to pay top-up fees for free nursery placements under the Government’s Free Early Education ...

Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board search Search this content Submit search Contents Part 1: Memorandum of Understanding Part 2: Working together

Provider failed to respond to family’s concerns for more than a year Care providers across England are being urged to ensure their complaints processes meet basic standards, after the Local Government and Social Care Ombudsman found a medium-sized provider had no procedure when investigating a family’s complaint. The resident’s son complained Park Homes (UK) Limited applied a 30 per cent increase ...

Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Contents Part 1: Foreword Part 2: Getting it right Part 3: Being citizen focused Part 4: Being open and accountable Part 5: Acting fairly and proportionately Part 6: Putting things right Part 7: Seeking continuous improvement

Exmoor National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (111 KB) Annual Review 2023 (102 KB) Annual Review 2022 (100 KB) Annual Review 2021 (135 KB) Annual Review 2020 (132 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2016 (18 KB)

Greater London Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (131 KB) Annual Review 2024 (111 KB) Annual Review 2023 (104 KB) Annual Review 2022 (100 KB) Annual Review 2021 (134 KB) Annual Review 2020 (131 KB) Annual Review 2019 (196 KB) Annual Review 2018 (117 KB) Annual Review 2017 (245 KB)

Business plans Our annual business plans: Business Plan 2025-26 Business Plan 2024-25 Business Plan 2023-24 Business Plan 2022-23 Business Plan 2021-22 (PDF, 1.1MB) Business Plan 2020-21 (PDF, 445KB) Business Plan 2019-20 (PDF, 325KB) Business Plan 2018-19 (PDF, 548KB) Progress against Business Plans is reported to the Commission. Details are available in published meeting papers.

Transport for London Read our guidance on interpreting local authority statistics. Annual Review 2025 (135 KB) Annual Review 2024 (161 KB) Annual Review 2023 (150 KB) Annual Review 2022 (148 KB) Annual Review 2021 (107 KB) Annual Review 2020 (147 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2017 (343 KB) Annual Review 2016 (26 KB)

Dartmoor National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (112 KB) Annual Review 2023 (103 KB) Annual Review 2022 (102 KB) Annual Review 2021 (136 KB) Annual Review 2020 (146 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2017 (244 KB) Annual Review 2016 (26 KB)