Staffs home refuses to refund care costs following Ombudsman investigation A Staffordshire care provider has refused to refund a man’s estate after the Local Government and Social Care Ombudsman found it put too restrictive care in place for the last nine months of his life. The man, who had dementia, attempted to take his own life while living in the Barrowhill Hall Care Home in Rocester, run by ...

A system in crisis? Ombudsman complaints about special educational needs at alarming level Children with special educational needs and disabilities are increasingly being failed by the system designed to support them, the Local Government and Social Care Ombudsman has found. In its latest report about the Education, Health and Care (EHC) plan process, the Ombudsman has revealed it is now upholdin ...

Councils risk compounding problems for victims of domestic abuse if they do not follow proper process, Ombudsman says Victims of domestic abuse are sometimes being let down by councils using an outdated and too narrow definition of what abuse means, the Local Government and Social Care Ombudsman has warned. In a new guidance document, aimed at improving councils’ awareness of their duties to vict ...

Complaint Handling Code Advice, guidance and best practice in complaint handling for organisations we investigate What is the Complaint Handling Code? The Complaint Handling Code ('the Code’), sets out a process for organisations that will allow them to respond to complaints effectively and fairly. The purpose of the Code is to enable organisations to resolve complaints raised by individuals prom ...

Guide for complaint handlers: A proportionate approach to considering complaints Contents: Chapter index for Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Part 8 • A proportionate approach to complaints A proportiona ...

Councils' performance See our council performance map where you can search complaint statistics for every English local authority Assessing your council's performance has become easier Try our new interactive map to find local authority performance data Explore See our video to find out more about it: You can watch this video on the Vimeo website to make it easier to view when using high zoom lev ...

Premature adult social care complaints – frequently asked questions Why have you sent this complaint to me as the registered care provider? The Local Government and Social Care Ombudsman (LGSCO) has powers to investigate complaints made by people who self fund their care or have arranged it themselves. This means they are in a direct contractual arrangement with you as their care provider. If, in ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 21 March 2025 Financial Instructions search Search this content Submit search Part 4 • 4. Funding and Income Grant-in-Aid 4.1 In the first week of every month, the Head of Finance must provide MHCLG with a forecast of the monthly cash drawdown using the data provided by the Budget holders via the Budget/Revised Bud ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 1 • Executive summary Executive summary T ...

Ombudsman to resume taking new complaints online The Local Government and Social Care Ombudsman will be resuming all existing casework and taking on new complaints through its website from next week (29th). The Ombudsman paused all casework which needed input from councils and care providers at the end of March, to protect their capacity to provide frontline services during the Covid-19 crisis. S ...