Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 8 • Public reports issued by the Ombudsma ...

Children being denied chance to thrive – Ombudsman reports Children are all too often being robbed of the chance to fulfil their potential, because some councils are not putting in place alternative education when they need it. If children cannot attend school for whatever reason, councils have a legal duty to assess the situation and decide if they must provide them with alternative education. B ...

Staffs home refuses to refund care costs following Ombudsman investigation A Staffordshire care provider has refused to refund a man’s estate after the Local Government and Social Care Ombudsman found it put too restrictive care in place for the last nine months of his life. The man, who had dementia, attempted to take his own life while living in the Barrowhill Hall Care Home in Rocester, run by ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 1 • Executive summary Executi ...

Ombudsman calls for reform of adult care complaints in annual review Complaints should be at the heart of any reform of adult social care in England, the Local Government and Social Care Ombudsman is urging in its annual review of complaints. Launched today, the Ombudsman’s annual review collates data from every complaint it has received over the past 12 months about both independent and council- ...

Councils risk compounding problems for victims of domestic abuse if they do not follow proper process, Ombudsman says Victims of domestic abuse are sometimes being let down by councils using an outdated and too narrow definition of what abuse means, the Local Government and Social Care Ombudsman has warned. In a new guidance document, aimed at improving councils’ awareness of their duties to vict ...

A system in crisis? Ombudsman complaints about special educational needs at alarming level Children with special educational needs and disabilities are increasingly being failed by the system designed to support them, the Local Government and Social Care Ombudsman has found. In its latest report about the Education, Health and Care (EHC) plan process, the Ombudsman has revealed it is now upholdin ...

Councils' performance See our council performance map where you can search complaint statistics for every English local authority Assessing your council's performance has become easier Try our new interactive map to find local authority performance data Explore See our video to find out more about it: You can watch this video on the Vimeo website to make it easier to view when using high zoom lev ...

Guide for complaint handlers: A proportionate approach to considering complaints Contents: Chapter index for Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Part 8 • A proportionate approach to complaints A proportiona ...

Complaint Handling Code Advice, guidance and best practice in complaint handling for organisations we investigate What is the Complaint Handling Code? The Complaint Handling Code ('the Code’), sets out a process for organisations that will allow them to respond to complaints effectively and fairly. The purpose of the Code is to enable organisations to resolve complaints raised by individuals prom ...