Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 May 2025 Information Security Policy search Search this content Submit search Part 10 • 10. Transmitting information 10.1. Use of email Email is our main method of transmitting information. The Email and Calendar policy and separate email guidance is available in the IT User Handbook. 10.2. Encryption ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 1 • Our role in remedying and preventing future injustice Updated March 2025 1.1 Our approach to remedies The Local Government and Social Care Ombudsman was established some 50 years ago, to conduct independent and impartial investigations ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 27 May 2025 Investigation Manual search Search this content Submit search Part 16 • 16. Contact and the management of expectations 16.1. Contact with complainants The early stages of dealing with a complaint set the scene. This is where we can gather and provide useful information, manage expectations and help build a ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 01 October 2024 Assessment Manual search Search this content Submit search Part 4 • 3. Business Processes 3.1 Inputs from the Intake Team Intake will forward cases to Assessment. All new cases are sent to the 'AT Unallocated' list. For further details about the Intake Team’s handling of viable enquires see the Intake Manual. ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 3 • 3. Is it a review request? On receipt of a review request the Investigator who decided the complaint will consider the informati ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 28 February 2025 Intake Team Operations Manual search Search this content Submit search Part 7 • 7 ECHO 7.1 Introduction ECHO is our case management system and is the primary record for all complaints. All relevant material will be retained and responded to via ECHO. 7.2 Recording Persons Affected and ...