Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 3 • Being citizen focused Principles Ensuring people can access services easily, including those needing reasonable adjustments. Informing people who use services what th ...

Judge upholds Ombudsman’s decision in nursery fees case A High Court judge has found in favour of the Local Government and Social Care Ombudsman after a local authority challenged its report about childcare. The report, which was due to be published in 2022, involved a complaint about parents being required to pay top-up fees for free nursery placements under the Government’s Free Early Education ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...

Equal access for all should be at the heart of services, Ombudsman says Local authorities across England need to ensure disabled people are at the heart of how their services operate, so nobody in their community is placed at a disadvantage, the Local Government and Social Care Ombudsman has said. The Ombudsman’s latest report shares the learning from its investigations to help councils, and othe ...

Ombudsman responds to Committee report on ethical standards The Local Government and Social Care Ombudsman has welcomed the Committee on Standards in Public Life's report on Local Government Ethical Standards. Michael King, Local Government and Social Care Ombudsman, said: “We welcome today’s report and support its call for a greater degree of transparency and independent oversight of a strengthe ...

Top tips for making a complaint about care providers Before we can look at your complaint, you must complain to the care provider involved and give it a chance to fix the problem. These tips will help make that process easier for you and the person dealing with your complaint. You should give the care provider a chance to fix the problem before you make a complaint. This can be the quickest way t ...

Top tips for making a complaint about local authorities Before we can look at your complaint, you must complain to the organisation involved and give it a chance to sort out your problem. These tips will help make that process easier for you and the person dealing with your complaint. Some organisations encourage you to tell them about your issue before making a formal complaint. This could be th ...

Councils mustn’t throw out the rule book in the face of pressure, says Ombudsman The Local Government and Social Care Ombudsman has challenged local authorities not to “throw out the rule book” when redesigning services in the face of budget and resource pressures. In a new report, the Ombudsman reveals how the stark reality of the huge changes councils have made in the last decade, often in resp ...

Challenging picture of care complaints played out in Ombudsman’s annual review The Local Government and Social Care Ombudsman has found problems in nearly two out of every three adult social care complaints it has investigated in the past year. Published today (THURSDAY) the Ombudsman’s Annual Review of Adult Social Care Complaints has revealed it is investigating a greater proportion of complain ...