Mapping the changes – Ombudsman issues annual review of complaints Ombudsman data about every local authority in England is now available at the click of a button. The Local Government and Social Care Ombudsman has launched its annual review of local government complaints for 2018-19, and with it an innovative, interactive map to make each council’s information easily available. The report shows ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 5 • Effective complaints syst ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 3 • Being citizen focused Principles Ensuring people can access services easily, including those needing reasonable adjustments. Informing people who use services what th ...

Judge upholds Ombudsman’s decision in nursery fees case A High Court judge has found in favour of the Local Government and Social Care Ombudsman after a local authority challenged its report about childcare. The report, which was due to be published in 2022, involved a complaint about parents being required to pay top-up fees for free nursery placements under the Government’s Free Early Education ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...

Equal access for all should be at the heart of services, Ombudsman says Local authorities across England need to ensure disabled people are at the heart of how their services operate, so nobody in their community is placed at a disadvantage, the Local Government and Social Care Ombudsman has said. The Ombudsman’s latest report shares the learning from its investigations to help councils, and othe ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 18 August 2025 Decision Statements Manual search Search this content Submit search Part 9 • 9. Language and style The decision statement needs to be written so that it is clear and understandable for the complainant, the BinJ and interested members of the public. Remember that you are writing a decision sta ...

Ombudsman responds to Committee report on ethical standards The Local Government and Social Care Ombudsman has welcomed the Committee on Standards in Public Life's report on Local Government Ethical Standards. Michael King, Local Government and Social Care Ombudsman, said: “We welcome today’s report and support its call for a greater degree of transparency and independent oversight of a strengthe ...

Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...