Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 9 • 9. Language and style The decision statement needs to be written so that it is clear and understandable for the complainant, the BinJ and interested members of the public. Remember that you are writing a decision st ...

Top tips for making a complaint about local authorities Before we can look at your complaint, you must complain to the organisation involved and give it a chance to sort out your problem. These tips will help make that process easier for you and the person dealing with your complaint. Some organisations encourage you to tell them about your issue before making a formal complaint. This could be th ...

Top tips for making a complaint about care providers Before we can look at your complaint, you must complain to the care provider involved and give it a chance to fix the problem. These tips will help make that process easier for you and the person dealing with your complaint. You should give the care provider a chance to fix the problem before you make a complaint. This can be the quickest way t ...

Councils mustn’t throw out the rule book in the face of pressure, says Ombudsman The Local Government and Social Care Ombudsman has challenged local authorities not to “throw out the rule book” when redesigning services in the face of budget and resource pressures. In a new report, the Ombudsman reveals how the stark reality of the huge changes councils have made in the last decade, often in resp ...

Challenging picture of care complaints played out in Ombudsman’s annual review The Local Government and Social Care Ombudsman has found problems in nearly two out of every three adult social care complaints it has investigated in the past year. Published today (THURSDAY) the Ombudsman’s Annual Review of Adult Social Care Complaints has revealed it is investigating a greater proportion of complain ...

Ombudsman issues guidance on care finance decisions The Local Government and Social Care Ombudsman has today issued guidance to councils on the often-complex issue of Deprivation of Capital decisions. Based on lessons from the complaints it receives, the guidance is aimed at financial assessment practitioners in local authorities. It sets out the Ombudsman’s approach to investigating complaints f ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 12 • Consideration of individ ...

Ombudsman issues guidance on homelessness for Disabled people The Local Government and Social Care Ombudsman is issuing its second practical guide for housing officers to help improve services for Disabled people. The latest guide highlights issues Disabled people face when accessing homelessness support services, and the changes local councils can make to improve those services. Issues covered b ...

Permanent Local Government and Social Care Ombudsman announced Amerdeep Somal has been named as the preferred candidate for the role of the permanent Local Government and Social Care Ombudsman, taking up the position in January 2024 from the current interim Ombudsman Paul Najsarek. The provisional appointment will be reviewed by the Levelling Up, Housing and Communities Select Committee in Septem ...