Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 3 • Advocacy, ...

Councils compounding residents’ concerns by failing to deliver improvements on time People who have been treated poorly by their local council are all too often having their situations made worse when their council delays putting things right. In its annual review of local government complaints, the Local Government and Social Care Ombudsman highlights for the first time that more than one in fiv ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 3 • Complaints and best value ...

Infant class size appeals This fact sheet is aimed primarily at parents who have appealed for a place in reception, year 1 or year 2, and who may be considering making a complaint to the Ombudsman. Please also read our fact sheet on complaints about school admissions. What is an 'infant class size' appeal? The law states that there must not be more than 30 children in an infant class (that is, cl ...

Dorset care home refuses to refund family despite investigation finding serious issues with care provided. A Lyme Regis nursing home has refused to agree to a Local Government and Social Care Ombudsman’s recommended remedy for a family, despite an investigation finding it provided care that amounted to “acts of neglect”. Farrington Care Ltd, the owners of Lyme Regis Nursing Home in Pound Road, ha ...

Complaints about English social care increasingly due to funding constraints The cost of providing care has become an increasingly common theme in the complaints made to the Local Government and Social Care Ombudsman over the past year. Highlighted in its Annual Review of Adult Social Care, which covers both council and independent care complaints, the Ombudsman said it is seeing more cases where ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 18 August 2025 Decision Statements Manual search Search this content Submit search Part 14 • Appendix Two: Procedure for closing personnel & employment decisions Personnel and employment decisions Assistant Ombudsman and Assessment Managers have agreed that when Assessment or Investigation close a case beca ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 5 • A rights-b ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 1 • Introduction Last updated: September 2025 Introduction For over 50 years we have worked with local authorities to ensure that complaints from the public are dealt with in the right way, at the right time, and in the right place. Altho ...

Ombudsman stats show stark reality of life in England in 2023 The Ombudsman’s annual complaints statistics once again back up the harsh realities many people face in key areas of their lives – how their children are educated, how elderly relatives are cared for, and the houses they call home. Now in its tenth year, the Local Government and Social Care Ombudsman’s annual review of complaints offer ...