Complaints about English social care increasingly due to funding constraints The cost of providing care has become an increasingly common theme in the complaints made to the Local Government and Social Care Ombudsman over the past year. Highlighted in its Annual Review of Adult Social Care, which covers both council and independent care complaints, the Ombudsman said it is seeing more cases where ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 5 • A rights-b ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 1 • Introduction Last updated: September 2025 Introduction For over 50 years we have worked with local authorities to ensure that complaints from the public are dealt with in the right way, at the right time, and in the right place. Altho ...

Ombudsman stats show stark reality of life in England in 2023 The Ombudsman’s annual complaints statistics once again back up the harsh realities many people face in key areas of their lives – how their children are educated, how elderly relatives are cared for, and the houses they call home. Now in its tenth year, the Local Government and Social Care Ombudsman’s annual review of complaints offer ...

Mapping the changes – Ombudsman issues annual review of complaints Ombudsman data about every local authority in England is now available at the click of a button. The Local Government and Social Care Ombudsman has launched its annual review of local government complaints for 2018-19, and with it an innovative, interactive map to make each council’s information easily available. The report shows ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 5 • Effective complaints syst ...

Judge upholds Ombudsman’s decision in nursery fees case A High Court judge has found in favour of the Local Government and Social Care Ombudsman after a local authority challenged its report about childcare. The report, which was due to be published in 2022, involved a complaint about parents being required to pay top-up fees for free nursery placements under the Government’s Free Early Education ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 3 • Being citizen focused Principles Ensuring people can access services easily, including those needing reasonable adjustments. Informing people who use services what th ...

Equal access for all should be at the heart of services, Ombudsman says Local authorities across England need to ensure disabled people are at the heart of how their services operate, so nobody in their community is placed at a disadvantage, the Local Government and Social Care Ombudsman has said. The Ombudsman’s latest report shares the learning from its investigations to help councils, and othe ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...