Compliance Manual Contents: Chapter index for Compliance Manual Updated: 02 April 2025 Compliance Manual search Search this content Submit search Part 7 • Appendix 1 - Remedy categories When we close a complaint, individual remedies categories must be recorded on the remedies screen on ECHO. This guidance note explains the relevant circumstances for each of the categories available on ECHO. Perso ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 6 • Putting things right Principles Acknowledging mistakes and apologising where appropriate. Putting mistakes right quickly and effectively. Providing clear and timely i ...

Pay and benefits Financial Rewards We pay competitive salaries, which increase through annual progression within our pay scales as well as nationally agreed pay awards. We also have two staff recognition schemes that reward outstanding contributions at work. Generous local government pension scheme We are part of the Local Government Pension Scheme – one of the best career average schemes, which ...

Ombudsman annual report focuses on sharing the learning from complaints The Local Government and Social Care Ombudsman did more to share the lessons from its investigations, according to its Annual Report and Accounts 2018-19. Last year the Ombudsman published 50 reports and guidance documents, and more than 9,000 decision statements on its website, to help councils and care providers learn from ...

Ombudsmen release joint guidance to tackle common mistakes in aftercare of mental health in-patients The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act. PHSO and LGSCO work together on compla ...

Yearly News 2024 17 Dec 2024 Ombudsman publishes Annual Report and Accounts 2023-24 12 Dec 2024 Luton told to fix benefits backlog by Ombudsman 05 Dec 2024 Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors 05 Dec 2024 Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says 28 Nov 2024 Care ho ...

Councils compounding residents’ concerns by failing to deliver improvements on time People who have been treated poorly by their local council are all too often having their situations made worse when their council delays putting things right. In its annual review of local government complaints, the Local Government and Social Care Ombudsman highlights for the first time that more than one in fiv ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 3 • Advocacy, ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 3 • Complaints and best value ...

Infant class size appeals This fact sheet is aimed primarily at parents who have appealed for a place in reception, year 1 or year 2, and who may be considering making a complaint to the Ombudsman. Please also read our fact sheet on complaints about school admissions. What is an 'infant class size' appeal? The law states that there must not be more than 30 children in an infant class (that is, cl ...