Monthly News March 2024 21 Mar 2024 Bromsgrove care provider fails to show how it has complied with Ombudsman recommendations 14 Mar 2024 Man left street homeless after council failed to recognise domestic abuse

Monthly News September 2024 26 Sep 2024 Social Care Ombudsman publishes complaints figures for 2023-24 05 Sep 2024 Pregnant woman turned away after Ealing council uses outdated definition of domestic abuse, Ombudsman says

Monthly News January 2024 25 Jan 2024 Ombudsman finds council placed homeless disabled child too far from school 18 Jan 2024 Local Government and Social Care Ombudsman appointment confirmed 11 Jan 2024 Councils should remedy without delay – Ombudsman

Statement of Reasons Manual Contents: Chapter index for Statement of Reasons Manual Updated: 02 April 2025 Statement of Reasons Manual search Search this content Submit search Part 17 • Appendix Five: Guidance for investigators on gender neutral decision statements What do we mean by a gender neutral decision statement? A gender neutral decision statement is one where the gender of the complainan ...

Ombudsman issues Armed Forces Covenant guidance to councils on Remembrance Day The Local Government and Social Care Ombudsman has issued new guidance for councils providing services for current and former armed forces personnel. The document aims to help councils in England meet their commitments to the Armed Forces Covenant, which is an agreement between the people of the United Kingdom, the Gov ...

Councillors considered wrong Ombudsman report Councillors in West Sussex have been asked to revisit an Ombudsman’s decision, after they considered the wrong version of a critical report at a council meeting. The Local Government and Social Care Ombudsman issued an investigation report about the way the council handled a complaint about the education it provided to a girl who was out of school. In ...

Ombudsman issues guide on temporary accommodation for homeless people The Local Government and Social Care Ombudsman (LGSCO) has issued a guide for those who work with some of the most vulnerable groups in society. Aimed at officers who work in local authorities’ housing and homelessness functions, the guide offers good practice advice on dealing with people who are owed the main housing duty and ...

Standing in the way of support – Ombudsman finds councils not doing enough to offer choice for parents Too often parents of children with special educational needs and disabilities (SEND) are not being given a choice in how their children are supported because their local councils do not fully understand the personal budget process. Designed to give choice and control to parents, personal budgets ...

Ombudsman annual report details further innovation in its service The Local Government and Social Care Ombudsman has published its Annual Report and Accounts 2019-20, which details how it continued to be innovative in the way it improved its service and increased the value of its investigations. Examples include the Ombudsman launching its interactive council performance map and the first phase o ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 2 • Awareness ...