Which ombudsman for social housing complaints? The Housing Ombudsman is responsible for all complaints about social housing. This includes complaints about a local authority's (or Arms Length Management Organisation's) relationship as landlord to its tenants or leaseholders. The Housing Ombudsman also looks at complaints about housing associations. The Local Government and Social Care Ombudsman c ...

Kent care provider refuses to refund family’s fees A Gravesend care provider has refused to refund fees it charged a family for their relative’s care, despite the Ombudsman saying it should do so. The Local Government and Social Care Ombudsman has asked Priory Mews Healthcare Ltd to refund part of the money it charged a family for a relative’s four-month stay in 2023. However, the provider has re ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 8 • Joint inve ...

Enforcement of road charging schemes (such as Transport for London’s Congestion Charge and Low Emission Zones) This fact sheet is aimed primarily at people who are unhappy with the way Transport for London (TfL) is dealing with a congestion charge or Low Emission Zone related issue and may be considering making a complaint to the Ombudsman. It also applies to some other schemes such as the Durham ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 4 • A model co ...

School admissions This fact sheet is aimed primarily at parents and carers of children who have not been offered a place at their preferred school and who may be considering making a complaint to the Ombudsman. (If your concerns are about infant class size, see our fact sheet on infant class size appeals). My child did not get a place at the school we applied to. Can I complain to the Ombudsman? ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 10 • Analysing complaints dat ...

Scrutiny How we can help with scrutiny of local services There are a range ways we can help councillors, or others, scrutinise local services. Councils' performance Visit your council's performance - our interactive map hosting all our available complaints data about every council, and the opportunity to compare and contrast with other areas. Focus Reports Focus Reports look at the key issues we ...

Ombudsman issues guidance to help domestic abuse survivors “If it keeps even a single person safe from abuse it’s worth it” is the message the Local Government and Social Care Ombudsman is sending out as it calls on councils to use its latest report to examine the services they provide to victims of domestic abuse. As councils take on more responsibility under the new Domestic Abuse Act, the Loca ...

Councils need to get support for adoptive families right, Ombudsman says Lessons from Ombudsman investigations into poor services to children and their adoptive families are being highlighted in a new special report. Called ‘Children need Families’ the new report is aimed at helping to improve the support English councils provide to people throughout the adoption process, using real complaints th ...