Ombudsman issues Armed Forces Covenant guidance to councils on Remembrance Day The Local Government and Social Care Ombudsman has issued new guidance for councils providing services for current and former armed forces personnel. The document aims to help councils in England meet their commitments to the Armed Forces Covenant, which is an agreement between the people of the United Kingdom, the Gov ...

Monthly News January 2024 25 Jan 2024 Ombudsman finds council placed homeless disabled child too far from school 18 Jan 2024 Local Government and Social Care Ombudsman appointment confirmed 11 Jan 2024 Councils should remedy without delay – Ombudsman

Standing in the way of support – Ombudsman finds councils not doing enough to offer choice for parents Too often parents of children with special educational needs and disabilities (SEND) are not being given a choice in how their children are supported because their local councils do not fully understand the personal budget process. Designed to give choice and control to parents, personal budgets ...

Ombudsman issues guide on temporary accommodation for homeless people The Local Government and Social Care Ombudsman (LGSCO) has issued a guide for those who work with some of the most vulnerable groups in society. Aimed at officers who work in local authorities’ housing and homelessness functions, the guide offers good practice advice on dealing with people who are owed the main housing duty and ...

Ombudsman annual report details further innovation in its service The Local Government and Social Care Ombudsman has published its Annual Report and Accounts 2019-20, which details how it continued to be innovative in the way it improved its service and increased the value of its investigations. Examples include the Ombudsman launching its interactive council performance map and the first phase o ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 2 • Awareness ...

Housing We deal with complaints about most council housing services other than social housing. This includes homelessness, housing allocations, housing benefit and home improvement services. The Housing Ombudsman deals with complaints about social housing, including councils' role as social landlords. See guidance on specific types of complaint below.

Councils not doing enough to help victims of antisocial behaviour, Ombudsman says People are suffering antisocial behaviour because councils are not thinking comprehensively about how they can tackle it, the Local Government and Social Care Ombudsman (LGSCO) has said. Local councils across England have a broad range of tools available to them to tackle ASB, but all too often the Ombudsman has fou ...

Find local authority performance data Map of local and county council boundaries Enter a local authority name Start typing the name of a local authority to see suggestions in the map. ON OFF Show County Councils Explore data for former councils not available on the map by accessing our dedicated archive.

Monthly News December 2019 20 Dec 2019 Care home owners refuse to refund family despite investigation finding mother was neglected 19 Dec 2019 Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations 16 Dec 2019 Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death