Herts teen left without proper SEND support for three years A teenager on the autism spectrum was left without a significant proportion of his agreed special educational needs support for up to three years by Hertfordshire County Council, the Local Government and Social Care Ombudsman has found. The teenager, who attends a mainstream secondary school, should have received a range of support accor ...

Motorists could have been denied right to challenge parking tickets in Cherwell People parking in car parks run by Cherwell District Council’s contractor may have been denied their rights to challenge tickets through the courts, a Local Government and Social Care Ombudsman investigation has found. The problem was uncovered by the Ombudsman after a woman complained about the way the council’s cont ...

Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation Drivers in Hackney who have been refused a Blue Badge can apply to have their cases reassessed after the Local Government and Social Care Ombudsman found flaws in the local council’s scheme. The Ombudsman investigated a woman’s complaint that London Borough of Hackney had not renewed her badge ...

Monthly News September 2021 29 Sep 2021 Failing social care system reflected in relentless rise in Ombudsman’s upheld complaints 16 Sep 2021 Council’s decision-making criticised during school transport investigation 09 Sep 2021 Kent care provider has “dubious distinction” of Ombudsman first 02 Sep 2021 Kent couple lost valuable time together because of council errors 02 Sep 2021 Council criticise ...

Motorist not caused injustice by toll bridge charges A Local Government and Social Care Ombudsman investigation has found a motorist was not caused any injustice when he was charged a penalty for not paying a toll to cross the Mersey Gateway Bridge. The motorist complained to the Ombudsman after the council told him it would not be repaying his penalty charge. Michael King, Local Government and S ...

Monthly News March 2025 27 Mar 2025 Croydon woman’s back broken by home-help device when council withdrew care funding 20 Mar 2025 Islington woman scared she would be “left to die” due to council inaction 20 Mar 2025 Moors Park (Bishopsteignton) Ltd refuses to agree to Ombudsman recommendations 13 Mar 2025 Rochdale’s systemic SEND issues highlighted in Ombudsman report 05 Mar 2025 New Chief Execu ...

Tower Hamlets did not do enough to help family facing homelessness in the borough London borough of Tower Hamlets did not do enough to help a family who were about to be evicted by their landlord, the Local Government and Social Care Ombudsman found. The family’s landlord served them with an eviction notice in November 2021, so they contacted the council for help. But instead of taking action to ...

Monthly News May 2022 26 May 2022 City council didn’t do enough to help abused resident 19 May 2022 Councils warned to ensure grant processes are transparent following Ombudsman complaint 19 May 2022 Equal access for all should be at the heart of services, Ombudsman says 12 May 2022 Council’s failure to pay agreed grant leaves family living on building site 12 May 2022 Family of seven left to liv ...

Monthly News October 2022 20 Oct 2022 Leicestershire agrees to review processes after visually impaired woman left without support 20 Oct 2022 Birmingham City council to refund 11 years of care home fees family paid in error 12 Oct 2022 Complaints about English social care increasingly due to funding constraints 06 Oct 2022 Northumberland to look again at transport for teens following Ombudsman i ...

Monthly News July 2020 29 Jul 2020 More systemic problems seen in Ombudsman complaints lead to increased wider service improvements 23 Jul 2020 Woman loses car because of failings by Merton enforcement agents 15 Jul 2020 Ombudsman highlights where councils can improve services to homeless people 09 Jul 2020 Homeless Haringey family left in bed and breakfast accommodation because of council errors ...