Tower Hamlets did not do enough to help family facing homelessness in the borough London borough of Tower Hamlets did not do enough to help a family who were about to be evicted by their landlord, the Local Government and Social Care Ombudsman found. The family’s landlord served them with an eviction notice in November 2021, so they contacted the council for help. But instead of taking action to ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 2 • About the Local Government and Social Care Ombudsman About Us Our powers come from the Local Government Act 1974. We look at individual complaints about councils, all adult social care providers (including care homes and home care age ...

Monthly News October 2022 20 Oct 2022 Leicestershire agrees to review processes after visually impaired woman left without support 20 Oct 2022 Birmingham City council to refund 11 years of care home fees family paid in error 12 Oct 2022 Complaints about English social care increasingly due to funding constraints 06 Oct 2022 Northumberland to look again at transport for teens following Ombudsman i ...

Monthly News May 2022 26 May 2022 City council didn’t do enough to help abused resident 19 May 2022 Councils warned to ensure grant processes are transparent following Ombudsman complaint 19 May 2022 Equal access for all should be at the heart of services, Ombudsman says 12 May 2022 Council’s failure to pay agreed grant leaves family living on building site 12 May 2022 Family of seven left to liv ...

Monthly News July 2020 29 Jul 2020 More systemic problems seen in Ombudsman complaints lead to increased wider service improvements 23 Jul 2020 Woman loses car because of failings by Merton enforcement agents 15 Jul 2020 Ombudsman highlights where councils can improve services to homeless people 09 Jul 2020 Homeless Haringey family left in bed and breakfast accommodation because of council errors ...

Monthly News October 2021 28 Oct 2021 Council fails to take on board expert advice when assessing woman’s care needs 28 Oct 2021 Provider refuses to apologise to man for poor care 22 Oct 2021 Social Care Ombudsman responds to CQC report 21 Oct 2021 Family’s care bill soars without warning because of poor council information 13 Oct 2021 Ombudsman investigation highlights housing delays in Birmingh ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 2 • The role of investigators Recording remedies on ECHO after a final decision When an Investigator issues a final decision with recommendations, they are responsible for completing the remedies screen. The Investigator must first select the ca ...

Fifteen-minute care calls criticised by Ombudsman as ‘rarely enough’ Councils need to ensure any care visits they arrange give enough time for care workers to do their job properly the Local Government and Social Care Ombudsman has said. The warning comes after Warrington Borough Council was found to have allocated 15-minute care calls to more than 300 people in the region, despite national guida ...

Monthly News September 2025 25 Sep 2025 Ombudsman investigation uncovers significant delays in Yorkshire council’s EHC Plan process 18 Sep 2025 Ombudsman calls for reform of adult care complaints in annual review 11 Sep 2025 Cheshire East wrongly started care proceedings process against mum who simply needed support 10 Sep 2025 Ombudsman writes to Secretary of State after council refuses to accep ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 13 • Appendix One: Differences between draft decision & final decisions Appendix One: Differences between draft decision & final decisions Draft decision stage Final decision stage Summary heading The Ombudsman's draft ...