Fifteen-minute care calls criticised by Ombudsman as ‘rarely enough’ Councils need to ensure any care visits they arrange give enough time for care workers to do their job properly the Local Government and Social Care Ombudsman has said. The warning comes after Warrington Borough Council was found to have allocated 15-minute care calls to more than 300 people in the region, despite national guida ...

Monthly News May 2022 26 May 2022 City council didn’t do enough to help abused resident 19 May 2022 Councils warned to ensure grant processes are transparent following Ombudsman complaint 19 May 2022 Equal access for all should be at the heart of services, Ombudsman says 12 May 2022 Council’s failure to pay agreed grant leaves family living on building site 12 May 2022 Family of seven left to liv ...

Monthly News October 2022 20 Oct 2022 Leicestershire agrees to review processes after visually impaired woman left without support 20 Oct 2022 Birmingham City council to refund 11 years of care home fees family paid in error 12 Oct 2022 Complaints about English social care increasingly due to funding constraints 06 Oct 2022 Northumberland to look again at transport for teens following Ombudsman i ...

Monthly News July 2020 29 Jul 2020 More systemic problems seen in Ombudsman complaints lead to increased wider service improvements 23 Jul 2020 Woman loses car because of failings by Merton enforcement agents 15 Jul 2020 Ombudsman highlights where councils can improve services to homeless people 09 Jul 2020 Homeless Haringey family left in bed and breakfast accommodation because of council errors ...

Monthly News October 2021 28 Oct 2021 Council fails to take on board expert advice when assessing woman’s care needs 28 Oct 2021 Provider refuses to apologise to man for poor care 22 Oct 2021 Social Care Ombudsman responds to CQC report 21 Oct 2021 Family’s care bill soars without warning because of poor council information 13 Oct 2021 Ombudsman investigation highlights housing delays in Birmingh ...

Monthly News September 2025 25 Sep 2025 Ombudsman investigation uncovers significant delays in Yorkshire council’s EHC Plan process 18 Sep 2025 Ombudsman calls for reform of adult care complaints in annual review 11 Sep 2025 Cheshire East wrongly started care proceedings process against mum who simply needed support 10 Sep 2025 Ombudsman writes to Secretary of State after council refuses to accep ...

Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors A Worcestershire child with significant and complex needs had to live in an unsuitable home for far longer than necessary because Bromsgrove and Worcestershire councils made a catalogue of errors when adapting a home to their needs. The child and their family had been living in a home that ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 5 • Subject specific guidance - Children and Education Adoption and Fostering Introduction Councils have their own foster carers and may also place children in care with foster carers from independent agencies. We can look at these comp ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 9 • Subject specific guidance - Highways and Transport Penalty Charge Notices Introduction We receive complaints from motorists who have been issued penalty charge notices (PCNs) by local authorities for parking contraventions, moving t ...

How we deal with joint working housing complaints Who we are and what we do The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) have investigators and adjudicators who specialise in considering complaints for both Ombudsmen. The LGSCO investigates complaints about most council services. The HOS investigates complaints and resolves disputes involving the ...