Monthly News January 2025 23 Jan 2025 Child with special needs missed months of education because of council bureaucracy 23 Jan 2025 Somerset failed to act on agreed Ombudsman recommendation 16 Jan 2025 Essex couple unable to spend as much time as they wanted in final days because of council decision 09 Jan 2025 Ombudsman investigation finds Brentwood gatekeeping homelessness applications

Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...

Herts teen left without proper SEND support for three years A teenager on the autism spectrum was left without a significant proportion of his agreed special educational needs support for up to three years by Hertfordshire County Council, the Local Government and Social Care Ombudsman has found. The teenager, who attends a mainstream secondary school, should have received a range of support accor ...

Motorists could have been denied right to challenge parking tickets in Cherwell People parking in car parks run by Cherwell District Council’s contractor may have been denied their rights to challenge tickets through the courts, a Local Government and Social Care Ombudsman investigation has found. The problem was uncovered by the Ombudsman after a woman complained about the way the council’s cont ...

Monthly News February 2023 28 Feb 2023 Ombudsman responds to EHRC report 23 Feb 2023 Liverpool man left street homeless by city council 16 Feb 2023 Surrey to apologise to family for not providing boy with proper education 08 Feb 2023 Council did not do enough to support a woman fleeing violence 02 Feb 2023 Ombudsman issues guide for care providers on good record keeping

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 7 • How we make a decision Making a decision All complaints receive a decision. Where we have considered a complaint in more detail, we will issue a draft decision to both the council or authority complained about and to the complainant. ...

Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation Drivers in Hackney who have been refused a Blue Badge can apply to have their cases reassessed after the Local Government and Social Care Ombudsman found flaws in the local council’s scheme. The Ombudsman investigated a woman’s complaint that London Borough of Hackney had not renewed her badge ...

Monthly News September 2021 29 Sep 2021 Failing social care system reflected in relentless rise in Ombudsman’s upheld complaints 16 Sep 2021 Council’s decision-making criticised during school transport investigation 09 Sep 2021 Kent care provider has “dubious distinction” of Ombudsman first 02 Sep 2021 Kent couple lost valuable time together because of council errors 02 Sep 2021 Council criticise ...

Monthly News March 2025 27 Mar 2025 Croydon woman’s back broken by home-help device when council withdrew care funding 20 Mar 2025 Islington woman scared she would be “left to die” due to council inaction 20 Mar 2025 Moors Park (Bishopsteignton) Ltd refuses to agree to Ombudsman recommendations 13 Mar 2025 Rochdale’s systemic SEND issues highlighted in Ombudsman report 05 Mar 2025 New Chief Execu ...

Monthly News February 2026 25 Feb 2026 Council failed Disabled young woman and her family over college transport, Ombudsman finds 17 Feb 2026 Ombudsman warns councils are 'losing control' of planning enforcement as complaints increasingly reveal years-long delays 12 Feb 2026 North Tyneside child left without alternative education for more than a year because of council failures - Ombudsman 06 Feb ...