Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 7 • How we make a decision Making a decision All complaints receive a decision. Where we have considered a complaint in more detail, we will issue a draft decision to both the council or authority complained about and to the complainant. ...

Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation Drivers in Hackney who have been refused a Blue Badge can apply to have their cases reassessed after the Local Government and Social Care Ombudsman found flaws in the local council’s scheme. The Ombudsman investigated a woman’s complaint that London Borough of Hackney had not renewed her badge ...

Monthly News February 2023 28 Feb 2023 Ombudsman responds to EHRC report 23 Feb 2023 Liverpool man left street homeless by city council 16 Feb 2023 Surrey to apologise to family for not providing boy with proper education 08 Feb 2023 Council did not do enough to support a woman fleeing violence 02 Feb 2023 Ombudsman issues guide for care providers on good record keeping

Monthly News March 2019 27 Mar 2019 Surrey boy with special needs spent too long in inappropriate school 21 Mar 2019 Family left in unaffordable flat after council denies right to appeal homelessness decision 15 Mar 2019 Ombudsman issues good practice guide for care providers 06 Mar 2019 Cornish boy left without proper education for year because of lack of joined-up approach by council

Motorist not caused injustice by toll bridge charges A Local Government and Social Care Ombudsman investigation has found a motorist was not caused any injustice when he was charged a penalty for not paying a toll to cross the Mersey Gateway Bridge. The motorist complained to the Ombudsman after the council told him it would not be repaying his penalty charge. Michael King, Local Government and S ...

Monthly News September 2021 29 Sep 2021 Failing social care system reflected in relentless rise in Ombudsman’s upheld complaints 16 Sep 2021 Council’s decision-making criticised during school transport investigation 09 Sep 2021 Kent care provider has “dubious distinction” of Ombudsman first 02 Sep 2021 Kent couple lost valuable time together because of council errors 02 Sep 2021 Council criticise ...

Tower Hamlets did not do enough to help family facing homelessness in the borough London borough of Tower Hamlets did not do enough to help a family who were about to be evicted by their landlord, the Local Government and Social Care Ombudsman found. The family’s landlord served them with an eviction notice in November 2021, so they contacted the council for help. But instead of taking action to ...

Monthly News March 2025 27 Mar 2025 Croydon woman’s back broken by home-help device when council withdrew care funding 20 Mar 2025 Islington woman scared she would be “left to die” due to council inaction 20 Mar 2025 Moors Park (Bishopsteignton) Ltd refuses to agree to Ombudsman recommendations 13 Mar 2025 Rochdale’s systemic SEND issues highlighted in Ombudsman report 05 Mar 2025 New Chief Execu ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 2 • The role of investigators Recording remedies on ECHO after a final decision When an Investigator issues a final decision with recommendations, they are responsible for completing the remedies screen. The Investigator must first select the ca ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 2 • About the Local Government and Social Care Ombudsman About Us Our powers come from the Local Government Act 1974. We look at individual complaints about councils, all adult social care providers (including care homes and home care age ...