Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 10 • Local Scrutiny: Questions for Councillors Local Scrutiny: Questions fo ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 10 • Local Scrutiny: Questions for Councillors Local Scrutiny: Questions fo ...

Outsourcing at the root of too many upheld bin collection complaints Councils in England are getting it wrong too often when it comes to waste collection complaints, says the Local Government and Social Care Ombudsman. Its new report - Lifting the lid on bin complaints – shows the Ombudsman upheld 81% of its complaint investigations into council waste and recycling services last year. This shot u ...

Worcestershire failed looked after child with special needs because of “bewildering” lack of basic knowledge A vulnerable looked after child with special educational needs missed out on five and a half terms of education and didn’t receive the therapy they needed for more than two years because staff at a council-owned company, Worcestershire Children First, had such a poor grasp of the SEND syst ...

Council agrees to address its lack of suitable school transport for children with Special Needs Buckinghamshire County Council has agreed to look at the transport it has available to take children with Special Educational Needs to school, after it left one mother out of pocket when she had no alternative but to take her child to school every day. The Local Government and Social Care Ombudsman was ...

Manchester City Council to review alternative education policy in light of Ombudsman report Manchester children who were out of education before the first national lockdown are to have their cases reviewed following a Local Government and Social Care Ombudsman report. That review – along with a review of the City Council’s policies for alternative education – are part of a number of changes recom ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Monthly News May 2021 26 May 2021 City council censured for complaints response 20 May 2021 Hampshire to review SEN services following mother’s complaint 18 May 2021 Ombudsman criticises council’s Covid-19 grant allocation scheme 13 May 2021 Boy misses out on a year with his peers because of council failures

Council criticised after care workers fail to spot vulnerable woman’s serious sores Ealing council has agreed to review whether it works with a home care provider in future after it was found to have falsified records during an Ombudsman investigation. The Local Government and Social Care Ombudsman was asked by a grieving daughter to investigate the care provided to her elderly mother by Metro Ho ...