Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Manchester City Council to review alternative education policy in light of Ombudsman report Manchester children who were out of education before the first national lockdown are to have their cases reviewed following a Local Government and Social Care Ombudsman report. That review – along with a review of the City Council’s policies for alternative education – are part of a number of changes recom ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 10 • Local Scrutiny: Questions for Councillors Local Scrutiny: Questions fo ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 10 • Local Scrutiny: Questions for Councillors Local Scrutiny: Questions fo ...

Council criticised after care workers fail to spot vulnerable woman’s serious sores Ealing council has agreed to review whether it works with a home care provider in future after it was found to have falsified records during an Ombudsman investigation. The Local Government and Social Care Ombudsman was asked by a grieving daughter to investigate the care provided to her elderly mother by Metro Ho ...

Dorset to improve alternative education provision following Ombudsman investigation Dorset Council is to improve the way it provides alternative education for children who are unable to go to school, after a boy with special educational needs missed out on education for nearly two years. The boy’s mother complained to the Local Government and Social Care Ombudsman that her son, who has Attention ...

Son banned from visiting mum in Notts care home following dispute A Nottinghamshire man was barred from visiting his mother after he raised concerns about her welfare to the care home in which she was living, the Local Government and Social Care Ombudsman has found. The man’s mother, who had dementia, had been living in the council-commissioned Berry Hill Park Care Home. The man raised safeguardi ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 12 • Specific types of complaint School admission appeals If the appeal relates to a maintained school (including community, foundation, voluntary-aided or voluntary-controlled), complaints should be made to the Ombudsman. The Education F ...

Trafford Council agrees to review way it monitors missed bin collections following Ombudsman investigation Trafford Council will now change the way it investigates missed bin collections after the Local Government and Social Care Ombudsman upheld a number of complaints about the authority. Problems raised with the Ombudsman include assisted bin collections for elderly or disabled people not being ...