Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 5 • Common Issues and Learning Points: Avoiding a ‘box ticking’ approach In ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 5 • Common Issues and Learning Points: Avoiding a ‘box ticking’ approach In ...

Flooding and land drainage issues This fact sheet is aimed primarily at people who believe action by the Environment Agency or the council has put their property at risk of flooding and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry out on t ...

Councils urged to check information sharing agreements following complaint Councils are being urged to check they have adequate information sharing agreements with their service providers, after one council was not able to comply with an agreed Ombudsman remedy because it could not get hold of the data needed. London Borough of Ealing had agreed to the Local Government and Social Care Ombudsman’s ...

Yorkshire man with dementia left unsupported in hotel for too long A Calderdale man was left in unsuitable hotel accommodation for too long, because council departments did not work together, the Local Government and Social Care Ombudsman has found. The man, who had a rapidly-progressing form of dementia, became homeless in October 2021. The council placed him in temporary hotel accommodation whi ...

Monthly News August 2024 22 Aug 2024 Teen with significant support needs on brink of homelessness because Devon County Council couldn’t decide where he should live 07 Aug 2024 Kingston council slept on resident’s fly-tipping concerns, Ombudsman reports

Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations Councillors in Rochdale have been told to give proper consideration to a critical report about the way their council pays Special Guardians, after the council unsuccessfully challenged the Local Government and Social Care Ombudsman’s decision and powers in the High Court. In May 2019, the Ombudsman cr ...

Outsourcing at the root of too many upheld bin collection complaints Councils in England are getting it wrong too often when it comes to waste collection complaints, says the Local Government and Social Care Ombudsman. Its new report - Lifting the lid on bin complaints – shows the Ombudsman upheld 81% of its complaint investigations into council waste and recycling services last year. This shot u ...

Worcestershire failed looked after child with special needs because of “bewildering” lack of basic knowledge A vulnerable looked after child with special educational needs missed out on five and a half terms of education and didn’t receive the therapy they needed for more than two years because staff at a council-owned company, Worcestershire Children First, had such a poor grasp of the SEND syst ...

Council agrees to address its lack of suitable school transport for children with Special Needs Buckinghamshire County Council has agreed to look at the transport it has available to take children with Special Educational Needs to school, after it left one mother out of pocket when she had no alternative but to take her child to school every day. The Local Government and Social Care Ombudsman was ...