Monthly News October 2022 20 Oct 2022 Leicestershire agrees to review processes after visually impaired woman left without support 20 Oct 2022 Birmingham City council to refund 11 years of care home fees family paid in error 12 Oct 2022 Complaints about English social care increasingly due to funding constraints 06 Oct 2022 Northumberland to look again at transport for teens following Ombudsman i ...

Monthly News July 2020 29 Jul 2020 More systemic problems seen in Ombudsman complaints lead to increased wider service improvements 23 Jul 2020 Woman loses car because of failings by Merton enforcement agents 15 Jul 2020 Ombudsman highlights where councils can improve services to homeless people 09 Jul 2020 Homeless Haringey family left in bed and breakfast accommodation because of council errors ...

Monthly News October 2021 28 Oct 2021 Council fails to take on board expert advice when assessing woman’s care needs 28 Oct 2021 Provider refuses to apologise to man for poor care 22 Oct 2021 Social Care Ombudsman responds to CQC report 21 Oct 2021 Family’s care bill soars without warning because of poor council information 13 Oct 2021 Ombudsman investigation highlights housing delays in Birmingh ...

Social work failings deny parents time with dying baby, Ombudsman said The parents of a seriously ill baby were unable to spend quality time with their child in his last few weeks of life, because City of York social workers did not review his case properly, the Local Government and Social Care Ombudsman has said. Social workers placed strict supervision arrangements on the parents after injuries ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 3 • Subject specific guidance - Adult Social Care Note: the casework examples here are included as representative of our expected approach. Each may include elements drawn from several individual cases. We have deliberately not referred to ...

Monthly News November 2018 28 Nov 2018 Social care pressures reflected in Ombudsman’s annual review of complaints 20 Nov 2018 Bedford couple’s support withdrawal highlights special guardianship concerns 16 Nov 2018 Ombudsman welcomes CMA report on care homes 14 Nov 2018 Surrey County Council twice failed to resolve issues for boy with special needs 14 Nov 2018 Heavily pregnant woman left to ‘sofa ...

Councillors and MPs This guide assumes you have some knowledge of the types of things we can investigate - see what we can and cannot look at and complaint fact sheets for more information on this. I am a councillor or MP. Can I complain? You can only complain about your own council in your capacity as a ‘member of the public’ - somebody directly affected by a council service you receive. We usua ...

Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors A Worcestershire child with significant and complex needs had to live in an unsuitable home for far longer than necessary because Bromsgrove and Worcestershire councils made a catalogue of errors when adapting a home to their needs. The child and their family had been living in a home that ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 5 • Subject specific guidance - Children and Education Adoption and Fostering Introduction Councils have their own foster carers and may also place children in care with foster carers from independent agencies. We can look at these complai ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 9 • Subject specific guidance - Highways and Transport Penalty Charge Notices Introduction We receive complaints from motorists who have been issued penalty charge notices (PCNs) by local authorities for parking contraventions, moving traf ...