Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 7 • Common Issues and Learning Points: Rights for service personnel Introdu ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 7 • Common Issues and Learning Points: Rights for service personnel Introdu ...

Councils must give parents clear information during safeguarding investigations The Local Government and Social Care Ombudsman is reminding councils of their duties to parents when asking them to leave the family home during safeguarding investigations, following an investigation into a complaint about Newcastle City Council. A man complained to the Ombudsman that, following an allegation he had ...

Councils reminded about good complaint handling following two Ombudsman investigations The Local Government and Social Care Ombudsman is reminding local authorities about the importance of good complaint handling after it found significant issues in two councils’ procedures. The Ombudsman used its powers to investigate wider issues at both LB Islington and the former Cumbria County Council after ...

Council decided couple tried to avoid care fees by helping daughter buy house South Gloucestershire Council has been asked to apologise to an elderly couple after deciding they deliberately deprived themselves of capital in order to reduce the husband’s care costs. The Local Government and Social Care Ombudsman has found the council did not take into consideration all the relevant facts when it d ...

Exclusion from a school This fact sheet is aimed primarily at parents whose child has been permanently excluded from school and who may be considering making a complaint to the Ombudsman. My child has been excluded from school. Can I complain to the Ombudsman? In most cases, yes, though we cannot look at any actions by the school, including its decision to exclude your child, or the governors’ de ...

Community Infrastructure Levy This fact sheet is aimed primarily at planning applicants who have concerns about the way the council has dealt with the Community Infrastructure Levy in relation to their planning application and is considering making a complaint to the Ombudsman. I have a problem with the Community Infrastructure Levy. Can the Ombudsman help me? Sometimes, yes. But there are some m ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 7 • Complaints ...

Ombudsman reminds councils to review SEN needs before Key Stage transfers Councils need to review children’s special educational needs in the run-up to Key Stage transfers, even if they are staying at the same school, the Local Government and Social Care Ombudsman has said. The reminder comes after the Ombudsman investigated a complaint from a Warwickshire parent that the county council had not c ...

Monthly News January 2020 29 Jan 2020 Daventry District Council fails to tackle industrial noise complaint properly 23 Jan 2020 Council makes serious unsubstantiated allegations about asylum seeker during Ombudsman investigation 22 Jan 2020 Nottinghamshire man’s care package reduced because of financial pressures, Ombudsman finds 17 Jan 2020 Ombudsman reminds councils of their foster carer school ...