Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 7 • Common Issues and Learning Points: Rights for service personnel Introdu ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 7 • Common Issues and Learning Points: Rights for service personnel Introdu ...

Monthly News December 2022 15 Dec 2022 Oxfordshire fails to provide alternative education for a year 14 Dec 2022 Ombudsman’s Annual Report highlights improvements for complainants and local service users The Local Government and Social Care Ombudsman has published its Annual Report and Accounts 2021-22, which details the success of its work to give more complainants a quicker decision on their ca ...

Councils must give parents clear information during safeguarding investigations The Local Government and Social Care Ombudsman is reminding councils of their duties to parents when asking them to leave the family home during safeguarding investigations, following an investigation into a complaint about Newcastle City Council. A man complained to the Ombudsman that, following an allegation he had ...

Councils reminded about good complaint handling following two Ombudsman investigations The Local Government and Social Care Ombudsman is reminding local authorities about the importance of good complaint handling after it found significant issues in two councils’ procedures. The Ombudsman used its powers to investigate wider issues at both LB Islington and the former Cumbria County Council after ...

Council failed Disabled young woman and her family over college transport, Ombudsman finds Windsor and Maidenhead council has agreed to apologise and reconsider if it should provide free transport to a Disabled young woman trying to get to college. It will also look at other Disabled adult learners’ cases to see if they have also been affected by similar decision making. The Local Government and ...

Complaints about how your planning application is dealt with This fact sheet is aimed primarily at planning applicants who have concerns about the way the council has dealt with their planning application and may be considering making a complaint to the Ombudsman. I have a problem with my application for planning permission - can the Ombudsman help me? In many cases, no. This is because, by law, ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 7 • Subject specific guidance - Housing Homelessness Introduction Fault by councils in carrying out their duties to the homeless can cause a serious injustice. A homeless person may be forced to sleep rough if a council wrongly refuses ...

Ombudsman reminds councils to review SEN needs before Key Stage transfers Councils need to review children’s special educational needs in the run-up to Key Stage transfers, even if they are staying at the same school, the Local Government and Social Care Ombudsman has said. The reminder comes after the Ombudsman investigated a complaint from a Warwickshire parent that the county council had not c ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 7 • Complaints ...