Monthly News September 2020 24 Sep 2020 Council fails to help care users maintain their homes 16 Sep 2020 Sector missing opportunities to improve adult care services, Ombudsman reports 10 Sep 2020 Enfield family left in unsuitable accommodation for three years 03 Sep 2020 Elderly man suffers after council splits him from his wife

Monthly News September 2018 25 Sep 2018 Council decided couple tried to avoid care fees by helping daughter buy house 21 Sep 2018 More than 6,000 noise nuisance complaints not investigated by London council 13 Sep 2018 Ombudsman offers practical guidance to planners when recording decisions 06 Sep 2018 Man twice denied Blue Badge without having proper assessment

Ombudsman criticises Warwick planners following loss of bat habitat Warwick District Council is to pay a local wildlife group £1,000 and provide new hibernation boxes for bats after it failed to properly consider the impact a development might have on local wildlife when it approved a planning application, the Local Government and Social Care Ombudsman has said. The council approved the planning ...

Statement of Reasons Manual Contents: Chapter index for Statement of Reasons Manual Updated: 02 April 2025 Statement of Reasons Manual search Search this content Submit search Part 7 • 7. The structure and content of decision statements The template in ECHO should be used in all cases. Guidance on each of the headings in the template is set out sections 7.2 to 7.11. Joint working cases follow a s ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 02 April 2025 Compliance Manual search Search this content Submit search Part 2 • The role of investigators Recording remedies on ECHO after a final decision When an Investigator issues a final decision with recommendations, they are responsible for completing the remedies screen. The Investigator must first select the categ ...

Herts teen left without proper SEND support for three years A teenager on the autism spectrum was left without a significant proportion of his agreed special educational needs support for up to three years by Hertfordshire County Council, the Local Government and Social Care Ombudsman has found. The teenager, who attends a mainstream secondary school, should have received a range of support accor ...

Motorists could have been denied right to challenge parking tickets in Cherwell People parking in car parks run by Cherwell District Council’s contractor may have been denied their rights to challenge tickets through the courts, a Local Government and Social Care Ombudsman investigation has found. The problem was uncovered by the Ombudsman after a woman complained about the way the council’s cont ...

Monthly News March 2020 26 Mar 2020 LGSCO suspends complaints enquiries of councils and care providers 20 Mar 2020 Trafford Council agrees to review way it monitors missed bin collections following Ombudsman investigation 17 Mar 2020 Coronavirus update 04 Mar 2020 Council fails to carry out financial assessment following Ombudsman investigation 03 Mar 2020 Village cricketers forced to move becaus ...

Monthly News August 2018 30 Aug 2018 Family left waiting for house adaptations for disabled son for three years 23 Aug 2018 Unfair admission arrangement changes force siblings into separate schools 09 Aug 2018 Man forced to sleep on sofa after London council offers inadequate support 02 Aug 2018 Council school transport policies must not fail young adults with disabilities

Monthly News January 2025 23 Jan 2025 Child with special needs missed months of education because of council bureaucracy 23 Jan 2025 Somerset failed to act on agreed Ombudsman recommendation 16 Jan 2025 Essex couple unable to spend as much time as they wanted in final days because of council decision 09 Jan 2025 Ombudsman investigation finds Brentwood gatekeeping homelessness applications