Croydon man not supported properly when he moved to new home London Borough of Croydon did not do enough to support a man with Autism, and his mother who looked after him, an investigation by the Local Government and Social Care Ombudsman has found. The man’s mum complained to the Ombudsman claiming the council’s lack of proper action led to the breakdown in her relationship with her son. She sai ...

Councils urged to check their parking policies following Ombudsman investigation Councils across England are being urged to ensure they are using the correct legislation to issue parking fines at country parks following a Local Government and Social Care Ombudsman investigation into Kent County Council. The investigation was prompted after a motorist complained the council could not help him when ...

Council asked to revise transport policy for adult learners with Special Educational Needs East Sussex County Council has been asked to review its policy for providing home to college transport for young adults with special educational needs and disabilities (SEND), after the Local Government and Social Care Ombudsman criticised the way it dealt with a family’s situation. The family complained to ...

Reading care workers late getting medical attention for vulnerable woman Care workers in Reading did not follow emergency procedures to ensure a vulnerable woman received the correct medical attention, the Local Government and Social Care Ombudsman has found. The woman, who was being cared for by Reading Borough Council’s care provider, the Radis Group, was elderly and had health conditions inclu ...

Unfair admission arrangement changes force siblings into separate schools Nottinghamshire County Council has agreed to pay two families £500 a year because their children missed out on places at their preferred schools after it unfairly changed admissions arrangements, the Local Government and Social Care Ombudsman has said. Because the council removed priority for families with children already ...

Blue badge applications to be reviewed in Sheffield Sheffield City Council incorrectly assessed people for disabled blue badges, says an investigation by the Local Government and Social Care Ombudsman. Following the investigation, the council has agreed to offer a proper assessment to more than 25 people and review its policies to avoid similar issues recurring. The Ombudsman’s investigation stem ...

Council’s failure to pay agreed grant leaves family living on building site A Croydon family was left to live on a building site for nearly two years after their local council failed to pay an agreed grant on time, the Local Government and Social Care Ombudsman has found. The family, which already included three children, took on the care of another child as part of a Special Guardianship agreeme ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 7 • Subject specific guidance - Housing Homelessness Introduction Fault by councils in carrying out their duties to the homeless can cause a serious injustice. A homeless person may be forced to sleep rough if a council wrongly refuses to ...

Council criticised after care workers fail to spot vulnerable woman’s serious sores Ealing council has agreed to review whether it works with a home care provider in future after it was found to have falsified records during an Ombudsman investigation. The Local Government and Social Care Ombudsman was asked by a grieving daughter to investigate the care provided to her elderly mother by Metro Ho ...

Council should have better oversight of nurseries providing free places, Ombudsman says The Local Government and Social Care Ombudsman has told Bournemouth, Christchurch and Poole Council to maintain better oversight of nurseries’ charging structures when they are providing the Government’s free places scheme. The Ombudsman has asked the council to write to all providers in its area who are provi ...