Flooding and land drainage issues This fact sheet is aimed primarily at people who believe action by the Environment Agency or the council has put their property at risk of flooding and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry out on t ...

Grandmother left without respite for two years by London Borough of Croydon A grandmother who was ‘stretched beyond maximum capacity’ after Croydon Children’s Services left her to look after her disabled grandson for two years without any respite, has had her complaints upheld by the Local Government and Social Care Ombudsman. The woman had been struggling to care for her grandson, who has Autism ...

Dorset to improve alternative education provision following Ombudsman investigation Dorset Council is to improve the way it provides alternative education for children who are unable to go to school, after a boy with special educational needs missed out on education for nearly two years. The boy’s mother complained to the Local Government and Social Care Ombudsman that her son, who has Attention ...

Son banned from visiting mum in Notts care home following dispute A Nottinghamshire man was barred from visiting his mother after he raised concerns about her welfare to the care home in which she was living, the Local Government and Social Care Ombudsman has found. The man’s mother, who had dementia, had been living in the council-commissioned Berry Hill Park Care Home. The man raised safeguardi ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 12 • Specific types of complaint School admission appeals If the appeal relates to a maintained school (including community, foundation, voluntary-aided or voluntary-controlled), complaints should be made to the Ombudsman. The Education Funding ...

Monthly News May 2021 26 May 2021 City council censured for complaints response 20 May 2021 Hampshire to review SEN services following mother’s complaint 18 May 2021 Ombudsman criticises council’s Covid-19 grant allocation scheme 13 May 2021 Boy misses out on a year with his peers because of council failures

Monthly News October 2018 30 Oct 2018 Cornwall Council leaves homeless teenager in a tent 24 Oct 2018 Foster carers left out of pocket when child moved schools 17 Oct 2018 North York Moors’ charging policy criticised by the Ombudsman 02 Oct 2018 Ombudsman urges Kirklees council to learn from complaints

Monthly News January 2023 26 Jan 2023 Councils urged to check information sharing agreements following complaint 19 Jan 2023 Council investigation into member’s conduct flawed, says Ombudsman 12 Jan 2023 Child at risk of gang violence because of council failings 05 Jan 2023 Fifteen-minute care calls criticised by Ombudsman as ‘rarely enough’

Yearly News 2019 20 Dec 2019 Care home owners refuse to refund family despite investigation finding mother was neglected 19 Dec 2019 Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations 16 Dec 2019 Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death 27 Nov 2019 Care home threatens to evict patient if famil ...

Complaints about how your planning application is dealt with This fact sheet is aimed primarily at planning applicants who have concerns about the way the council has dealt with their planning application and may be considering making a complaint to the Ombudsman. I have a problem with my application for planning permission - can the Ombudsman help me? In many cases, no. This is because, by law, ...