Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations Councillors in Rochdale have been told to give proper consideration to a critical report about the way their council pays Special Guardians, after the council unsuccessfully challenged the Local Government and Social Care Ombudsman’s decision and powers in the High Court. In May 2019, the Ombudsman cr ...

Outsourcing at the root of too many upheld bin collection complaints Councils in England are getting it wrong too often when it comes to waste collection complaints, says the Local Government and Social Care Ombudsman. Its new report - Lifting the lid on bin complaints – shows the Ombudsman upheld 81% of its complaint investigations into council waste and recycling services last year. This shot u ...

Council agrees to address its lack of suitable school transport for children with Special Needs Buckinghamshire County Council has agreed to look at the transport it has available to take children with Special Educational Needs to school, after it left one mother out of pocket when she had no alternative but to take her child to school every day. The Local Government and Social Care Ombudsman was ...

Worcestershire failed looked after child with special needs because of “bewildering” lack of basic knowledge A vulnerable looked after child with special educational needs missed out on five and a half terms of education and didn’t receive the therapy they needed for more than two years because staff at a council-owned company, Worcestershire Children First, had such a poor grasp of the SEND syst ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 10 • Local Scrutiny: Questions for Councillors Local Scrutiny: Questions fo ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 10 • Local Scrutiny: Questions for Councillors Local Scrutiny: Questions fo ...

Yearly News 2018 12 Dec 2018 Guidance for councils on admitting summer born children to school 12 Dec 2018 Councils reminded of their duty to provide alternative education 04 Dec 2018 Councils mustn’t throw out the rule book in the face of pressure, says Ombudsman 28 Nov 2018 Social care pressures reflected in Ombudsman’s annual review of complaints 20 Nov 2018 Bedford couple’s support withdrawal ...

Council agrees to refund care costs for some people in short-term residential care Lincolnshire County Council has agreed to refund some people it charged for short-term residential care following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman’s investigation found the council had been charging a fixed fee for respite care without assessing whether people could ...

Trafford Council agrees to review way it monitors missed bin collections following Ombudsman investigation Trafford Council will now change the way it investigates missed bin collections after the Local Government and Social Care Ombudsman upheld a number of complaints about the authority. Problems raised with the Ombudsman include assisted bin collections for elderly or disabled people not being ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 7 • How we make a decision Making a decision All complaints receive a decision. Where we have considered a complaint in more detail, we will issue a draft decision to both the council or authority complained about and to the complainant. This i ...