Boy misses out on a year with his peers because of council failures A Derbyshire boy had to stay in primary school for an extra year because the county council did not update his Education, Health and Care (EHC) Plan in a timely manner. The council has agreed to apologise to the boy and his mother, and pay them £1,000, after the Local Government and Social Care Ombudsman found its errors caused t ...

Vulnerable Cambridgeshire boy left without education for 14 months Cambridgeshire County Council has refused to apologise to a family after it left their clinically vulnerable son without any education or support during the COVID-19 crisis. The nine-year-old, who has complex Special Educational Needs including severe neuro-disabilities and speech and language delay, could not attend his school th ...

Nottinghamshire man’s care package reduced because of financial pressures, Ombudsman finds A Nottinghamshire man with autism was left relying on his parents to part-fund his care when the county council cut his package without identifying a suitable alternative, the Local Government and Social Care Ombudsman has found. The Ombudsman said the council appeared to reduce the man’s budget for financi ...

Councils cannot allow multiple care home contracts to run in tandem The Local Government and Social Care Ombudsman is cautioning councils against allowing the care homes they work with to have subsidiary contracts with clients following a complaint about Leeds City Council. The warning comes after it became clear the council had allowed Indigo Care Services Ltd to have a second contract with a wo ...

West Northamptonshire failed to provide education for numerous children with SEND West Northamptonshire Council has agreed to review the cases of eight children with Special Educational Needs, who have been out of school for long periods, following an Ombudsman investigation. The Local Government and Social Care Ombudsman was initially contacted by the family of a primary school aged autistic chi ...

Croydon man not supported properly when he moved to new home London Borough of Croydon did not do enough to support a man with Autism, and his mother who looked after him, an investigation by the Local Government and Social Care Ombudsman has found. The man’s mum complained to the Ombudsman claiming the council’s lack of proper action led to the breakdown in her relationship with her son. She sai ...

Teen with significant support needs on brink of homelessness because Devon County Council couldn’t decide where he should live A teenager with Autism and ADHD was less than a week away from being made homeless because Devon County Council had not decided where he should live when he became 18. The teenager had been living in a children’s home where he could remain beyond his eighteenth birthday. ...

Community Infrastructure Levy This fact sheet is aimed primarily at planning applicants who have concerns about the way the council has dealt with the Community Infrastructure Levy in relation to their planning application and is considering making a complaint to the Ombudsman. I have a problem with the Community Infrastructure Levy. Can the Ombudsman help me? Sometimes, yes. But there are some m ...

Residents in Stockport Town Centre incorrectly declined parking permits by council Residents in new-build properties in Stockport town centre should be eligible for parking permits after an Ombudsman investigation found the council was unfairly declining them. The Ombudsman investigated the council’s permit restrictions after a man complained he had bought a flat on a road identified on the counc ...

Council asked to revise transport policy for adult learners with Special Educational Needs East Sussex County Council has been asked to review its policy for providing home to college transport for young adults with special educational needs and disabilities (SEND), after the Local Government and Social Care Ombudsman criticised the way it dealt with a family’s situation. The family complained to ...