Coroners This factsheet is for anyone who is unhappy with coroner services and who may be considering making a complaint about them. The Role of coroners and their officers A coroner is an independent judicial office holder. The local authority (council) selects, appoints, and funds the coroners for its area, sometimes jointly with other council areas. There may be a Senior Coroner, Area Coroners ...

Councils urged to learn from Ombudsman investigation into child abuse complaint The Local Government and Social Care Ombudsman is urging councils to place children at the centre of decision making in cross border child protection cases, after a suicidal teenager was left without appropriate support when she reported serious sexual abuse. The girl, who lives in Kent, reported she had been sexually ...

Councils urged to check their care charging procedures following Ombudsman investigations Councils across England are being reminded of their obligations to families when placing people in care homes, after two North Yorkshire families paid over the odds for relatives’ care because the county council gave them inaccurate information. The Local Government and Social Care Ombudsman has issued its f ...

Councils told not to make blanket decisions on post-16 school transport applications Councils need to consider families’ individual circumstances when offering transport solutions for teenagers (16+) with Special Educational Needs to get them to school or college, the Local Government and Social Care Ombudsman has said. The message comes after the Ombudsman investigated three complaints about the ...

Monthly News November 2022 24 Nov 2022 County man forced to live in car because of council errors 24 Nov 2022 Birmingham wheelchair user left in unsuitable home for eight years by council 16 Nov 2022 Notts mum should be refunded nursery charges following Ombudsman investigation 10 Nov 2022 Ombudsman issues third critical report about Birmingham’s bin collections 03 Nov 2022 Slough woman unable to ...

Monthly News December 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels trans ...

Croydon council to review how it looks after overcrowded families following Ombudsman report London Borough of Croydon has agreed to review its services to homeless families in temporary accommodation, after a mother had her complaint upheld by the Local Government and Social Care Ombudsman. The mother had been living in a bedsit with her four children throughout the pandemic but, despite the cou ...

Hundreds of rejected freedom pass applications to be reviewed by LB Newham More than 200 Newham residents are to have their rejected applications for Freedom Passes reviewed following an Ombudsman investigation. The Ombudsman has uncovered flaws with the way the council considered applications for the concessionary travel passes, following a complaint from a disabled resident. Despite the man inc ...

Damage to property or personal injury due to poorly maintained highways This fact sheet is aimed primarily at people who may be considering making a complaint to the Ombudsman about damage to their property (eg their car) or an injury they have suffered when using the roads or pavements.It also covers complaints about the failure to properly maintain highways whether or not an injury has occurred ...

Damage to property or personal injury due to poorly maintained highways This fact sheet is aimed primarily at people who may be considering making a complaint to the Ombudsman about damage to their property (eg their car) or an injury they have suffered when using the roads or pavements.It also covers complaints about the failure to properly maintain highways whether or not an injury has occurred ...