Boy with Special Educational Needs missed out on education and support because of council errors The Local Government and Social Care Ombudsman has asked London Borough of Redbridge to audit all children who receive Special Educational Needs provision at a borough school after the council left a boy without the support he needed for more than two years. The boy attends a special school and has au ...

Council wrongly decides elderly woman had spent her money to avoid paying care fees North Yorkshire County Council stopped paying for an elderly woman’s care home after it decided she gave away money to avoid paying the fees, the Local Government and Social Care Ombudsman has found. Following an investigation, the Ombudsman is now asking the council to reassess the woman’s finances and repay her ...

Suffolk girl with special educational needs left without vital therapy A Suffolk girl did not receive vital Occupational Therapy for nearly two years because of council confusion, the Local Government and Social Care Ombudsman has found. The girl, who has Autism and hypermobility, attended a mainstream primary school with support. The Occupational Therapy (OT) it was agreed she needed should have ...

Damage to property or personal injury due to poorly maintained highways This fact sheet is aimed primarily at people who may be considering making a complaint to the Ombudsman about damage to their property (eg their car) or an injury they have suffered when using the roads or pavements.It also covers complaints about the failure to properly maintain highways whether or not an injury has occurred ...

Poorly child placed at risk by Lewisham council because of flawed homelessness policy A seriously ill South London child had to live in damp and mouldy accommodation miles away from their hospital because Lewisham council left it too late to find their homeless family accommodation in the borough, the Local Government and Social Care Ombudsman has found. The vulnerable young child, who was immuno ...

Croydon council to review how it looks after overcrowded families following Ombudsman report London Borough of Croydon has agreed to review its services to homeless families in temporary accommodation, after a mother had her complaint upheld by the Local Government and Social Care Ombudsman. The mother had been living in a bedsit with her four children throughout the pandemic but, despite the cou ...

Hundreds of rejected freedom pass applications to be reviewed by LB Newham More than 200 Newham residents are to have their rejected applications for Freedom Passes reviewed following an Ombudsman investigation. The Ombudsman has uncovered flaws with the way the council considered applications for the concessionary travel passes, following a complaint from a disabled resident. Despite the man inc ...

Ombudsman investigation uncovers significant delays in Yorkshire council’s EHC Plan process Leeds City Council has been criticised for significant delays in making decisions about support for children with special educational needs. An investigation by the Local Government and Social Care Ombudsman found delays by the Council in nearly eight out of 10 Education, Health and Care (EHC) Plans even a ...

Monthly News December 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels trans ...

Monthly News November 2022 24 Nov 2022 County man forced to live in car because of council errors 24 Nov 2022 Birmingham wheelchair user left in unsuitable home for eight years by council 16 Nov 2022 Notts mum should be refunded nursery charges following Ombudsman investigation 10 Nov 2022 Ombudsman issues third critical report about Birmingham’s bin collections 03 Nov 2022 Slough woman unable to ...