Child with special needs missed months of education because of council bureaucracy A Trafford child has missed months of education despite the council identifying a suitable tutor within a fortnight of them leaving mainstream school, a Local Government and Social Care Ombudsman report has revealed. The child has an Education, Health and Care (EHC) Plan because of their special educational needs. ...

Autistic man had no schooling due to council’s lack of support, Ombudsman finds A Derbyshire man missed most of his secondary education because the county council did not support his special educational needs sufficiently, the Local Government and Social Care Ombudsman has found. Because of the lack of support the man received throughout his entre time at secondary school, Derbyshire County Counc ...

Councils urged to learn from Ombudsman investigation into child abuse complaint The Local Government and Social Care Ombudsman is urging councils to place children at the centre of decision making in cross border child protection cases, after a suicidal teenager was left without appropriate support when she reported serious sexual abuse. The girl, who lives in Kent, reported she had been sexually ...

Councils told not to make blanket decisions on post-16 school transport applications Councils need to consider families’ individual circumstances when offering transport solutions for teenagers (16+) with Special Educational Needs to get them to school or college, the Local Government and Social Care Ombudsman has said. The message comes after the Ombudsman investigated three complaints about the ...

Councils urged to check their care charging procedures following Ombudsman investigations Councils across England are being reminded of their obligations to families when placing people in care homes, after two North Yorkshire families paid over the odds for relatives’ care because the county council gave them inaccurate information. The Local Government and Social Care Ombudsman has issued its f ...

Coroners This factsheet is for anyone who is unhappy with coroner services and who may be considering making a complaint about them. The Role of coroners and their officers A coroner is an independent judicial office holder. The local authority (council) selects, appoints, and funds the coroners for its area, sometimes jointly with other council areas. There may be a Senior Coroner, Area Coroners ...

Monthly News March 2022 31 Mar 2022 Rotherham family prevented from spending quality time together in man’s final days 31 Mar 2022 Ombudsman criticises care home for not providing records of how it spent resident’s money 23 Mar 2022 Staffordshire council to think again about care leaver’s complaint 17 Mar 2022 Wirral teen missed out on post-16 education because of council faults 03 Mar 2022 Devon ...

Monthly News February 2021 25 Feb 2021 Council fails to investigate cancer cluster concerns 23 Feb 2021 Council to apologise to Year 10 pupil left without a school for more than a year 18 Feb 2021 Not enough local scrutiny of Cornwall’s outsourced education services to out-of-school children, Ombudsman says 11 Feb 2021 Councils must give parents clear information during safeguarding investigation ...

Monthly News January 2021 28 Jan 2021 Ombudsman’s calls for more transparency over free nursery place ‘charges’ 26 Jan 2021 Councils urged to learn from Ombudsman investigation into child abuse complaint 19 Jan 2021 Mother left with no respite or protection from disabled son by Somerset County Council 14 Jan 2021 Domestic abuse victim not supported properly by Wandsworth council when she became h ...

Damage to property or personal injury due to poorly maintained highways This fact sheet is aimed primarily at people who may be considering making a complaint to the Ombudsman about damage to their property (eg their car) or an injury they have suffered when using the roads or pavements.It also covers complaints about the failure to properly maintain highways whether or not an injury has occurred ...