Harrow to improve Blue Badge assessments following Ombudsman investigation A London council has been criticised by the Local Government and Social Care Ombudsman for the way it assesses disabled people’s requests for two different transport schemes. The Ombudsman has asked London Borough of Harrow and Access Independent (AI), the company that assesses people in the area for Blue Badges and Freedo ...

Family foster carers could be due backdated payments following Ombudsman investigation Bournemouth, Christchurch and Poole (BCP) Council has agreed to check whether it has paid friends and family foster carers properly over the past five years, following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman has asked the council to consider backdating fostering allowan ...

Nursing home fails to provide dignified care to Sandwell woman - Ombudsman A Sandwell woman suffered significant hair, diet and skin problems because the nursing home her local council placed her in failed to meet her cultural needs. The woman’s family complained to the Local Government and Social Care Ombudsman that despite her care plan stating she needed specialist hair and skin care, and also ...

Monthly News October 2019 31 Oct 2019 Somerset council took too long assessing disabled woman’s care needs 24 Oct 2019 Blue badge applications to be reviewed in Sheffield 23 Oct 2019 Ombudsman welcomes Education Committee recommendations on Special Educational Needs 17 Oct 2019 Haringey and Islington councils criticised for how they recovered business rate debts 10 Oct 2019 Bexley council failed ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 7 • Common Issues and Learning Points: Rights for service personnel Introdu ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 7 • Common Issues and Learning Points: Rights for service personnel Introdu ...

Councils must give parents clear information during safeguarding investigations The Local Government and Social Care Ombudsman is reminding councils of their duties to parents when asking them to leave the family home during safeguarding investigations, following an investigation into a complaint about Newcastle City Council. A man complained to the Ombudsman that, following an allegation he had ...

Councils reminded about good complaint handling following two Ombudsman investigations The Local Government and Social Care Ombudsman is reminding local authorities about the importance of good complaint handling after it found significant issues in two councils’ procedures. The Ombudsman used its powers to investigate wider issues at both LB Islington and the former Cumbria County Council after ...

Community Infrastructure Levy This fact sheet is aimed primarily at planning applicants who have concerns about the way the council has dealt with the Community Infrastructure Levy in relation to their planning application and is considering making a complaint to the Ombudsman. I have a problem with the Community Infrastructure Levy. Can the Ombudsman help me? Sometimes, yes. But there are some m ...

Exclusion from a school This fact sheet is aimed primarily at parents whose child has been permanently excluded from school and who may be considering making a complaint to the Ombudsman. My child has been excluded from school. Can I complain to the Ombudsman? In most cases, yes, though we cannot look at any actions by the school, including its decision to exclude your child, or the governors’ de ...