Monthly News March 2022 31 Mar 2022 Rotherham family prevented from spending quality time together in man’s final days 31 Mar 2022 Ombudsman criticises care home for not providing records of how it spent resident’s money 23 Mar 2022 Staffordshire council to think again about care leaver’s complaint 17 Mar 2022 Wirral teen missed out on post-16 education because of council faults 03 Mar 2022 Devon ...

Monthly News February 2021 25 Feb 2021 Council fails to investigate cancer cluster concerns 23 Feb 2021 Council to apologise to Year 10 pupil left without a school for more than a year 18 Feb 2021 Not enough local scrutiny of Cornwall’s outsourced education services to out-of-school children, Ombudsman says 11 Feb 2021 Councils must give parents clear information during safeguarding investigation ...

Monthly News January 2021 28 Jan 2021 Ombudsman’s calls for more transparency over free nursery place ‘charges’ 26 Jan 2021 Councils urged to learn from Ombudsman investigation into child abuse complaint 19 Jan 2021 Mother left with no respite or protection from disabled son by Somerset County Council 14 Jan 2021 Domestic abuse victim not supported properly by Wandsworth council when she became h ...

Elections and electoral registration This fact sheet is aimed primarily at people who have had problems registering to vote or voting in an election and may be considering making a complaint to the Ombudsman. I'm not on the electoral register - can the Ombudsman sort this out for me? No. If the Electoral Registration Officer at your local council has refused to add you to the register, or says th ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Ombudsman annual review of complaints: the power to change As it increasingly focuses on making wide-ranging recommendations to better council services, the Local Government and Social Care Ombudsman has directed more improvements to local councils in the past year than ever before. Launched today, the Ombudsman’s annual review of complaints gives a concise overview of the state of local governme ...

Child with special needs missed months of education because of council bureaucracy A Trafford child has missed months of education despite the council identifying a suitable tutor within a fortnight of them leaving mainstream school, a Local Government and Social Care Ombudsman report has revealed. The child has an Education, Health and Care (EHC) Plan because of their special educational needs. ...

Autistic man had no schooling due to council’s lack of support, Ombudsman finds A Derbyshire man missed most of his secondary education because the county council did not support his special educational needs sufficiently, the Local Government and Social Care Ombudsman has found. Because of the lack of support the man received throughout his entre time at secondary school, Derbyshire County Counc ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 6 • Subject specific guidance - Environment and regulation services Anti-social behaviour (ASB) Introduction Councils have a duty to investigate anti-social behaviour such as excessive noise, harassment and petty vandalism – and, where app ...