Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports Tameside council is routinely taking too long to complete reviews of the support it offers to children and young people with Special Educational Needs and Disabilities (SEND), the Local Government and Social Care Ombudsman has found. During an investigation into a mother’s c ...

How to complain about adult social care and support This fact sheet explains what to do if you or a member of your family has a complaint about adult social care services. It applies whether you or your local council are paying for your care. What are adult social care services? Adult social care services include all types of personal care and other practical help for people aged 18 and over. The ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 6 • Subject specific guidance - Environment and regulation services Anti-social behaviour (ASB) Introduction Councils have a duty to investigate anti-social behaviour such as excessive noise, harassment and petty vandalism – and, where ...

Elections and electoral registration This fact sheet is aimed primarily at people who have had problems registering to vote or voting in an election and may be considering making a complaint to the Ombudsman. I'm not on the electoral register - can the Ombudsman sort this out for me? No. If the Electoral Registration Officer at your local council has refused to add you to the register, or says th ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Monthly News April 2023 27 Apr 2023 Ombudsman condemns Leicester care company for threatening and abusive complaint response 20 Apr 2023 Leicestershire County Council to reimburse mother’s school transport costs following Ombudsman investigation Leicestershire County Council has agreed to refund a mother’s school transport costs after the Local Government and Social Care Ombudsman found flaws in ...

Ombudsman annual review of complaints: the power to change As it increasingly focuses on making wide-ranging recommendations to better council services, the Local Government and Social Care Ombudsman has directed more improvements to local councils in the past year than ever before. Launched today, the Ombudsman’s annual review of complaints gives a concise overview of the state of local governme ...