Monthly News March 2026 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessness failure, Ombudsman finds 12 Mar 2026 Families due to receive long-overdue remedies after Leicester City Council reverses refusal of Ombudsman recommendations 05 Mar 2026 Investigation into Bucks brothers’ m ...

Birmingham to review school transport for children and young people following Ombudsman investigation Birmingham City Council has agreed to revise its home to school transport policy and review all its decisions to issue a travel pass over the past three years following several complaints to the Local Government and Social Care Ombudsman. The Ombudsman found the parents of children with a travel ...

Monthly News April 2023 27 Apr 2023 Ombudsman condemns Leicester care company for threatening and abusive complaint response 20 Apr 2023 Leicestershire County Council to reimburse mother’s school transport costs following Ombudsman investigation Leicestershire County Council has agreed to refund a mother’s school transport costs after the Local Government and Social Care Ombudsman found flaws in ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports Tameside council is routinely taking too long to complete reviews of the support it offers to children and young people with Special Educational Needs and Disabilities (SEND), the Local Government and Social Care Ombudsman has found. During an investigation into a mother’s c ...

How to complain about adult social care and support This fact sheet explains what to do if you or a member of your family has a complaint about adult social care services. It applies whether you or your local council are paying for your care. What are adult social care services? Adult social care services include all types of personal care and other practical help for people aged 18 and over. The ...

Elections and electoral registration This fact sheet is aimed primarily at people who have had problems registering to vote or voting in an election and may be considering making a complaint to the Ombudsman. I'm not on the electoral register - can the Ombudsman sort this out for me? No. If the Electoral Registration Officer at your local council has refused to add you to the register, or says th ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...