Section 106 agreements (planning obligations) This fact sheet is aimed primarily at people who have concerns about the way a section 106 agreement (or planning obligation) has been considered or enforced. It provides some guidance for people who may be considering making a complaint to the Ombudsman. What are section 106 agreements? New development can place extra burdens on the existing infrastr ...

Monthly News April 2023 27 Apr 2023 Ombudsman condemns Leicester care company for threatening and abusive complaint response 20 Apr 2023 Leicestershire County Council to reimburse mother’s school transport costs following Ombudsman investigation Leicestershire County Council has agreed to refund a mother’s school transport costs after the Local Government and Social Care Ombudsman found flaws in ...

Parking enforcement This fact sheet is aimed primarily at people who have concerns about a penalty charge notice (PCN) that was issued by a council in relation to a parking contravention and who may be considering making a complaint to the Ombudsman. I have received a penalty charge notice relating to a parking contravention. Can the Ombudsman help me? Most councils in England operate what is kno ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Housing transfers This fact sheet is aimed at tenants who are having problems with their application for a housing transfer and may be considering making a complaint to us. I have a problem with my application for a housing transfer within my council area. Can I complain to the Ombudsman? Yes if: you need to move because it is no longer reasonable for you to continue to live at the property (and ...

Birmingham to review school transport for children and young people following Ombudsman investigation Birmingham City Council has agreed to revise its home to school transport policy and review all its decisions to issue a travel pass over the past three years following several complaints to the Local Government and Social Care Ombudsman. The Ombudsman found the parents of children with a travel ...

Complaints about Standards and Member Conduct This fact sheet is aimed primarily at anyone who is unhappy with the conduct of a council member (councillor) and is considering making a complaint to the Ombudsman. What is the Ombudsman's role in complaints about member conduct? The system of regulation of standards of member conduct in England is governed by the Localism Act 2011. This system appli ...

Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports Tameside council is routinely taking too long to complete reviews of the support it offers to children and young people with Special Educational Needs and Disabilities (SEND), the Local Government and Social Care Ombudsman has found. During an investigation into a mother’s c ...

Bedford couple’s support withdrawal highlights special guardianship concerns Special guardians deserve the right advice and support from councils before taking on the role, says the Local Government and Social Care Ombudsman. The findings come from an Ombudsman report in which Bedford Borough Council unfairly cut the financial support to a couple, after asking them to become special guardians to ...