Devon to review benefits calculations for nearly 300 carers following Ombudsman’s investigation Devon County Council has agreed to look into how it calculated allowances to nearly 300 families who look after children as special guardians, following an investigation by the Local Government and Social Care Ombudsman. During a complaint from a woman who was looking after her grandchild under a Speci ...

Families in South Gloucestershire being denied the respite support they need - Ombudsman Nearly a third of families of children with special needs in South Gloucestershire have not been receiving the respite care they need, the Local Government and Social Care Ombudsman has discovered. South Gloucestershire Council admitted to the Ombudsman during an earlier investigation that it struggled to fin ...

Ombudsman reminds councils of proper process for supporting vulnerable people at assessment meetings Councils are being reminded by the Local Government and Social Care Ombudsman that vulnerable people can choose who supports them through care reviews, after Suffolk County Council halted assessments for a couple’s care and support plans because of a dispute. The couple, who are deafblind, wanted ...

How to complain about adult social care and support This fact sheet explains what to do if you or a member of your family has a complaint about adult social care services. It applies whether you or your local council are paying for your care. What are adult social care services? Adult social care services include all types of personal care and other practical help for people aged 18 and over. The ...

Ombudsman criticises Ealing council for leaving family in flat with faulty windows Ealing council has been criticised by the Local Government and Social Care Ombudsman for leaving a young homeless family in a 10th floor flat with faulty windows for nearly 18 months. The council agreed the flat was unsuitable and had disrepair issues which also included leaks, damp, mould, and exposed electrical c ...

Village cricketers forced to move because of planning error A village cricket club has been forced to find a new venue after planners at Shropshire Council failed to put in place measures to prevent balls hitting a new house when it approved planning permission, the Local Government and Social Care Ombudsman has found. Shropshire Council has now been asked by the Ombudsman to build and maintain a ...

Ombudsman tells Suffolk County Council to improve support for children who can’t go to school Suffolk County Council needs to make improvements “as a priority” to the way it provides alternative education to children who can’t go to school, the Local Government and Social Care Ombudsman (LGSCO) has warned. The LGSCO has told the council to again improve its services after the mother of a young gi ...

Cornwall Council takes more than a decade to decide village green application Cornwall Council has taken more than 11 years to determine a man’s village green application, the Local Government and Social Care Ombudsman has found. The man first applied to the council to have a piece of land in his village considered as a village green in 2008, and therefore receive a certain amount of protection a ...

Camden’s poor complaint response prompts further Ombudsman investigation London Borough of Camden failed to carry out a recommendation to apologise to a man for its poor handling of a complaint, until the Local Government and Social Care Ombudsman chased it for a response. Following an earlier complaint to the Ombudsman in 2019, the council had agreed to apologise to the man and ensure staff woul ...

Children's support services This fact sheet is aimed primarily at parents, carers and young people who have a problem with a children’s support services and may be considering making a complaint to the Ombudsman. I am dissatisfied with the outcome of my complaint about children's support services. How can the Ombudsman help me? If you’ve made a complaint and the council has looked into it, but yo ...