Damage to property or personal injury due to poorly maintained highways This fact sheet is aimed primarily at people who may be considering making a complaint to the Ombudsman about damage to their property (eg their car) or an injury they have suffered when using the roads or pavements.It also covers complaints about the failure to properly maintain highways whether or not an injury has occurred ...

Council wrongly decides elderly woman had spent her money to avoid paying care fees North Yorkshire County Council stopped paying for an elderly woman’s care home after it decided she gave away money to avoid paying the fees, the Local Government and Social Care Ombudsman has found. Following an investigation, the Ombudsman is now asking the council to reassess the woman’s finances and repay her ...

Monthly News November 2022 24 Nov 2022 County man forced to live in car because of council errors 24 Nov 2022 Birmingham wheelchair user left in unsuitable home for eight years by council 16 Nov 2022 Notts mum should be refunded nursery charges following Ombudsman investigation 10 Nov 2022 Ombudsman issues third critical report about Birmingham’s bin collections 03 Nov 2022 Slough woman unable to ...

Monthly News December 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels trans ...

Councils cannot allow multiple care home contracts to run in tandem The Local Government and Social Care Ombudsman is cautioning councils against allowing the care homes they work with to have subsidiary contracts with clients following a complaint about Leeds City Council. The warning comes after it became clear the council had allowed Indigo Care Services Ltd to have a second contract with a wo ...

Teen with significant support needs on brink of homelessness because Devon County Council couldn’t decide where he should live A teenager with Autism and ADHD was less than a week away from being made homeless because Devon County Council had not decided where he should live when he became 18. The teenager had been living in a children’s home where he could remain beyond his eighteenth birthday. ...

Nottinghamshire man’s care package reduced because of financial pressures, Ombudsman finds A Nottinghamshire man with autism was left relying on his parents to part-fund his care when the county council cut his package without identifying a suitable alternative, the Local Government and Social Care Ombudsman has found. The Ombudsman said the council appeared to reduce the man’s budget for financi ...

Croydon man not supported properly when he moved to new home London Borough of Croydon did not do enough to support a man with Autism, and his mother who looked after him, an investigation by the Local Government and Social Care Ombudsman has found. The man’s mum complained to the Ombudsman claiming the council’s lack of proper action led to the breakdown in her relationship with her son. She sai ...

West Northamptonshire failed to provide education for numerous children with SEND West Northamptonshire Council has agreed to review the cases of eight children with Special Educational Needs, who have been out of school for long periods, following an Ombudsman investigation. The Local Government and Social Care Ombudsman was initially contacted by the family of a primary school aged autistic chi ...

Vulnerable Cambridgeshire boy left without education for 14 months Cambridgeshire County Council has refused to apologise to a family after it left their clinically vulnerable son without any education or support during the COVID-19 crisis. The nine-year-old, who has complex Special Educational Needs including severe neuro-disabilities and speech and language delay, could not attend his school th ...