Councils urged to learn from Ombudsman investigation into child abuse complaint The Local Government and Social Care Ombudsman is urging councils to place children at the centre of decision making in cross border child protection cases, after a suicidal teenager was left without appropriate support when she reported serious sexual abuse. The girl, who lives in Kent, reported she had been sexually ...

Coroners This factsheet is for anyone who is unhappy with coroner services and who may be considering making a complaint about them. The Role of coroners and their officers A coroner is an independent judicial office holder. The local authority (council) selects, appoints, and funds the coroners for its area, sometimes jointly with other council areas. There may be a Senior Coroner, Area Coroners ...

Councils urged to check their care charging procedures following Ombudsman investigations Councils across England are being reminded of their obligations to families when placing people in care homes, after two North Yorkshire families paid over the odds for relatives’ care because the county council gave them inaccurate information. The Local Government and Social Care Ombudsman has issued its f ...

Monthly News March 2022 31 Mar 2022 Rotherham family prevented from spending quality time together in man’s final days 31 Mar 2022 Ombudsman criticises care home for not providing records of how it spent resident’s money 23 Mar 2022 Staffordshire council to think again about care leaver’s complaint 17 Mar 2022 Wirral teen missed out on post-16 education because of council faults 03 Mar 2022 Devon ...

Monthly News February 2021 25 Feb 2021 Council fails to investigate cancer cluster concerns 23 Feb 2021 Council to apologise to Year 10 pupil left without a school for more than a year 18 Feb 2021 Not enough local scrutiny of Cornwall’s outsourced education services to out-of-school children, Ombudsman says 11 Feb 2021 Councils must give parents clear information during safeguarding investigation ...

Monthly News January 2021 28 Jan 2021 Ombudsman’s calls for more transparency over free nursery place ‘charges’ 26 Jan 2021 Councils urged to learn from Ombudsman investigation into child abuse complaint 19 Jan 2021 Mother left with no respite or protection from disabled son by Somerset County Council 14 Jan 2021 Domestic abuse victim not supported properly by Wandsworth council when she became h ...

Hundreds of rejected freedom pass applications to be reviewed by LB Newham More than 200 Newham residents are to have their rejected applications for Freedom Passes reviewed following an Ombudsman investigation. The Ombudsman has uncovered flaws with the way the council considered applications for the concessionary travel passes, following a complaint from a disabled resident. Despite the man inc ...

Suffolk girl with special educational needs left without vital therapy A Suffolk girl did not receive vital Occupational Therapy for nearly two years because of council confusion, the Local Government and Social Care Ombudsman has found. The girl, who has Autism and hypermobility, attended a mainstream primary school with support. The Occupational Therapy (OT) it was agreed she needed should have ...

Boy with Special Educational Needs missed out on education and support because of council errors The Local Government and Social Care Ombudsman has asked London Borough of Redbridge to audit all children who receive Special Educational Needs provision at a borough school after the council left a boy without the support he needed for more than two years. The boy attends a special school and has au ...

Damage to property or personal injury due to poorly maintained highways This fact sheet is aimed primarily at people who may be considering making a complaint to the Ombudsman about damage to their property (eg their car) or an injury they have suffered when using the roads or pavements.It also covers complaints about the failure to properly maintain highways whether or not an injury has occurred ...