News 28 May 2025 Ombudsman and Enforcement Conduct Board sign agreement 21 May 2025 Ombudsman complaints data issued today 15 May 2025 Halton did not do enough to help homeless domestic abuse survivor 08 May 2025 Council should have better oversight of nurseries providing free places, Ombudsman says 17 Apr 2025 Hounslow refusing “to do right” by homeless pregnant woman it failed 10 Apr 2025 Hackn ...

Section 106 agreements (planning obligations) This fact sheet is aimed primarily at people who have concerns about the way a section 106 agreement (or planning obligation) has been considered or enforced. It provides some guidance for people who may be considering making a complaint to the Ombudsman. What are section 106 agreements? New development can place extra burdens on the existing infrastr ...

Parking enforcement This fact sheet is aimed primarily at people who have concerns about a penalty charge notice (PCN) that was issued by a council in relation to a parking contravention and who may be considering making a complaint to the Ombudsman. I have received a penalty charge notice relating to a parking contravention. Can the Ombudsman help me? Most councils in England operate what is kno ...

Birmingham to review school transport for children and young people following Ombudsman investigation Birmingham City Council has agreed to revise its home to school transport policy and review all its decisions to issue a travel pass over the past three years following several complaints to the Local Government and Social Care Ombudsman. The Ombudsman found the parents of children with a travel ...

Housing transfers This fact sheet is aimed at tenants who are having problems with their application for a housing transfer and may be considering making a complaint to us. I have a problem with my application for a housing transfer within my council area. Can I complain to the Ombudsman? Yes if: you need to move because it is no longer reasonable for you to continue to live at the property (and ...

Complaints about Standards and Member Conduct This fact sheet is aimed primarily at anyone who is unhappy with the conduct of a council member (councillor) and is considering making a complaint to the Ombudsman. What is the Ombudsman's role in complaints about member conduct? The system of regulation of standards of member conduct in England is governed by the Localism Act 2011. This system appli ...

Croydon council to review how it looks after overcrowded families following Ombudsman report London Borough of Croydon has agreed to review its services to homeless families in temporary accommodation, after a mother had her complaint upheld by the Local Government and Social Care Ombudsman. The mother had been living in a bedsit with her four children throughout the pandemic but, despite the cou ...

Boy misses out on a year with his peers because of council failures A Derbyshire boy had to stay in primary school for an extra year because the county council did not update his Education, Health and Care (EHC) Plan in a timely manner. The council has agreed to apologise to the boy and his mother, and pay them £1,000, after the Local Government and Social Care Ombudsman found its errors caused t ...

Woman left trapped in home because of poor council assisted bin collection service Thurrock bin crews have repeatedly trapped a wheelchair user in her home when they have not returned her bins to their proper place, the Local Government and Social Care Ombudsman (LGSCO) has found. The LGSCO has investigated three separate complaints from the woman since 2019 about how Thurrock Council provides he ...

Council asked to revise transport policy for adult learners with Special Educational Needs East Sussex County Council has been asked to review its policy for providing home to college transport for young adults with special educational needs and disabilities (SEND), after the Local Government and Social Care Ombudsman criticised the way it dealt with a family’s situation. The family complained to ...