Ombudsman investigation reveals 170 delayed complaints in Kent A Local Government and Social Care Ombudsman investigation has uncovered a backlog of 170 unanswered children’s services and education complaints in Kent. The Ombudsman was asked to investigate after Kent County Council failed to respond to a mother’s complaint that her son had not been provided with the Speech and Language Therapy (S ...

Ombudsman investigation highlights housing delays in Birmingham The high number of families trying to join councils’ housing lists is being highlighted by the Local Government and Social Care Ombudsman following one family’s complaint about their situation. The family told the Ombudsman that Birmingham City Council took too long to assess their circumstances. During the Ombudsman’s investigation ...

Notts mum should be refunded nursery charges following Ombudsman investigation Nottinghamshire County Council has been told to repay a mum half the additional charges she paid for nearly two years because it did not properly oversee a nursery’s charging policy. The child should have received 30 hours a week free under the national free early education entitlement scheme, but the mum complained sh ...

Councils can investigate parents’ complaints without consent of minors Lancashire County Council has agreed to apologise to a father after it told him it could not investigate his children’s services complaint without the consent of his son. The Local Government and Social Care Ombudsman has said parents have a right to complain, the council has a legal obligation to consider a complaint and it d ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 8 • 8. Handling review requests of Joint Working (JW) decisions where the case was separated at Assessment 8. Handling review reques ...

London borough criticised for not saying sorry London Borough of Harrow has been criticised by the Local Government and Social Care Ombudsman for failing to properly remedy a complaint by apologising to a resident. The man complained to the Ombudsman about the council not taking enforcement action against the owner of a neighbouring property which was empty, had overgrown gardens and was in a sta ...

City council to amend school transport policy following Ombudsman investigation Coventry City Council has agreed to amend the way it handles appeals about free school transport after the Local Government and Social Care Ombudsman found its policy did not meet statutory guidelines. The problem was uncovered after a man complained he had not been given a fair hearing when he appealed against the co ...

Housing transfers This fact sheet is aimed at tenants who are having problems with their application for a housing transfer and may be considering making a complaint to us. I have a problem with my application for a housing transfer within my council area. Can I complain to the Ombudsman? Yes if: you need to move because it is no longer reasonable for you to continue to live at the property (and ...

London council criticised for significant delays when completing plans for children with Special Educational Needs Families of children with Special Educational Needs in Hackney who are unhappy with the time the council took to complete their Education Health and Care Plans, could have their complaints reconsidered by the council after the Local Government and Social Care Ombudsman identified sig ...

Redbridge council left homeless family for too long in B&B Two London schoolchildren were left in bed and breakfast accommodation for too long by Redbridge council, according to the Local Government and Social Care Ombudsman. The Ombudsman’s investigation has found the living conditions the children were subject to in the bed and breakfast accommodation have had a significant impact on the family ...