Right to buy applications This fact sheet is aimed primarily at council tenants who are experiencing problems with their right to buy applications and may be considering making a complaint to the Ombudsman. I am unhappy about the way the council is dealing with my right to buy application. Can the Ombudsman help me? Yes, in some circumstances. We consider whether the council has done something wr ...

Autistic teen forced to move schools because of lack of resources An autistic teenager was moved from her residential special school midway through her studies because of poor planning by Suffolk County Council, the Local Government and Social Care Ombudsman has found. The teenager had been attending the out-of-county independent school for five years when the council moved her in July 2016. The ...

Homeless Tower Hamlets man suffered because of lack of joined-up support from council Tower Hamlets council left a vulnerable man with significant care needs unsupported when he was made homeless, the Local Government and Social Care Ombudsman has found. The man, who has disabilities and complex physical and mental health needs, told the council he was being made homeless. The Ombudsman has found ...

Autistic boy denied parking bay by Tower Hamlets A young boy with autism, and his family, were denied a parking bay outside their house by London Borough of Tower Hamlets, despite him receiving the highest rate of Disability Living Allowance for his mobility, the Local Government and Social Care Ombudsman has found. After the Ombudsman found the council applied too rigid an approach when consider ...

Hampshire to review SEN services following mother’s complaint Hampshire County Council has agreed to review the resources it has put into its Special Educational Needs team, following a complaint to the Local Government and Social Care Ombudsman. The Director of Children’s Services and Lead Member for Children’s Services will now carry out a review of whether the resourcing is sufficient to carry ...

Mother left with no respite or protection from disabled son by Somerset County Council Three young children were left without any protection from their violent older brother after Somerset County Council failed to help their family, the Local Government and Social Care Ombudsman has found. The older brother, whose Special Educational Needs and condition means he is prone to sudden, unpredictable ...

Sheffield boy misses out on full-time secondary school education because of council faults A Sheffield boy with special educational needs has missed out on much of his senior schooling because the city council did not provide suitable alternative education for him, the Local Government and Social Care Ombudsman has found. The Ombudsman has asked the council to pay the boy and his mother nearly £2 ...

Somerset failed to act on agreed Ombudsman recommendation Somerset Council has been criticised by the Local Government and Social Care Ombudsman for taking too long to put in place Speech and Language therapy for a teenager with special educational needs, following an earlier complaint. The council had agreed to provide the therapy for the girl set out in her Education, Health and Care (EHC) Plan ...

Essex to review alternative educational provision following Ombudsman investigation Essex County Council has agreed to review why previously agreed changes to its alternative education provision, for children who are unable to attend school, have not improved the service for all children who need help. The Local Government and Social Care Ombudsman has asked the council to conduct the review afte ...

Birmingham bin problems highlighted in Ombudsman report From repeated missed collections to failing to return vulnerable people’s bins to the proper place, Birmingham’s refuse service has been criticised in a report by the Local Government and Social Care Ombudsman. Collating the complaints of 17 city residents, the Ombudsman report details how refuse collectors repeatedly failed to collect waste ...