Councils can investigate parents’ complaints without consent of minors Lancashire County Council has agreed to apologise to a father after it told him it could not investigate his children’s services complaint without the consent of his son. The Local Government and Social Care Ombudsman has said parents have a right to complain, the council has a legal obligation to consider a complaint and it d ...

Notts mum should be refunded nursery charges following Ombudsman investigation Nottinghamshire County Council has been told to repay a mum half the additional charges she paid for nearly two years because it did not properly oversee a nursery’s charging policy. The child should have received 30 hours a week free under the national free early education entitlement scheme, but the mum complained sh ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 8 • 8. Handling review requests of Joint Working (JW) decisions where the case was separated at Assessment 8. Handling review reques ...

London borough criticised for not saying sorry London Borough of Harrow has been criticised by the Local Government and Social Care Ombudsman for failing to properly remedy a complaint by apologising to a resident. The man complained to the Ombudsman about the council not taking enforcement action against the owner of a neighbouring property which was empty, had overgrown gardens and was in a sta ...

Building control This fact sheet is aimed primarily at householders who have problems with a building control issue and may be considering making a complaint to the Ombudsman. I have a problem with the council’s handling of a building control matter. Can the Ombudsman help me? Only rarely: Primary responsibility for building work and compliance with the Regulations rests with building owners and ...

London council criticised for significant delays when completing plans for children with Special Educational Needs Families of children with Special Educational Needs in Hackney who are unhappy with the time the council took to complete their Education Health and Care Plans, could have their complaints reconsidered by the council after the Local Government and Social Care Ombudsman identified sig ...

Right to buy applications This fact sheet is aimed primarily at council tenants who are experiencing problems with their right to buy applications and may be considering making a complaint to the Ombudsman. I am unhappy about the way the council is dealing with my right to buy application. Can the Ombudsman help me? Yes, in some circumstances. We consider whether the council has done something wr ...

Autistic teen forced to move schools because of lack of resources An autistic teenager was moved from her residential special school midway through her studies because of poor planning by Suffolk County Council, the Local Government and Social Care Ombudsman has found. The teenager had been attending the out-of-county independent school for five years when the council moved her in July 2016. The ...

Homeless Tower Hamlets man suffered because of lack of joined-up support from council Tower Hamlets council left a vulnerable man with significant care needs unsupported when he was made homeless, the Local Government and Social Care Ombudsman has found. The man, who has disabilities and complex physical and mental health needs, told the council he was being made homeless. The Ombudsman has found ...

Autistic boy denied parking bay by Tower Hamlets A young boy with autism, and his family, were denied a parking bay outside their house by London Borough of Tower Hamlets, despite him receiving the highest rate of Disability Living Allowance for his mobility, the Local Government and Social Care Ombudsman has found. After the Ombudsman found the council applied too rigid an approach when consider ...