Worcestershire stroke survivor left without support she needed A Worcestershire woman who had had a stroke was left without appropriate care for 12 months because the county council took too long to set up her direct payments. The Local Government and Social Care Ombudsman has asked the council to pay the woman £3,000 to recognise the distress caused by not having the right care between January 2 ...

Teenager with autism misses start of term when council cancels transport A teenager who attends a special school missed the start of the school year because Surrey County Council did not tell his mum she needed to reapply for transport, the Local Government and Social Care Ombudsman has found. The Ombudsman upheld the mother’s complaint and in addition to asking the council to put things right fo ...

Oxfordshire teen left out of school for 14 months because of council delay Oxfordshire County Council has agreed to apologise to a teenager and her family and pay them more than £2,000 after she missed months of schooling during her GCSEs because it did not find her a secondary school place, the Local Government and Social Care Ombudsman has said. The girl spent 14 months without formal education ...

Stockton-on-Tees to improve its education transport policy for young adults following Ombudsman investigation A Stockton-on-Tees mother had to take her young adult son to and from college for three academic years, because the council failed to recognise its duty to arrange free transport, the Local Government and Social Care Ombudsman has found. The son, who has an Education, Health and Care Plan ...

Birmingham to change complaints process following Ombudsman report Birmingham City Council has agreed to revisit the way it responds to complaints about respite care for children with disabilities after it wrongly told families to appeal to the Ombudsman. The Local Government and Social Care Ombudsman (LGSCO) became concerned that the council and Birmingham Children's Trust were sending parents d ...

Cornwall care cost calculations criticised The Local Government and Social Care Ombudsman is reminding councils that people can spend their money as they wish, within reason, when paying for their own care, after an investigation found faults with the way Cornwall Council assessed a man’s finances. The reminder has come following a complaint to the Ombudsman that Cornwall Council made a number of ...

Child left in pain for years because of council delays A young person spent three years in unnecessary pain because delays by Lambeth council meant they could not have a crucial operation, a Local Government and Social Care Ombudsman investigation has found. The child has significant medical needs and uses a wheelchair. The child was living in a property secured by London Borough of Lambeth with ...

Elderly man suffers after council splits him from his wife An elderly couple of 59 years were split up with little regard for their welfare by Royal Borough of Windsor and Maidenhead, the Local Government and Social Care Ombudsman has found. The couple were separated when the wife was discharged to a care home after leaving hospital. The husband was left to live in the family home with the help o ...

Council fails to carry out financial assessment following Ombudsman investigation North Yorkshire County Council has failed to carry out a financial assessment it had agreed to undertake following an earlier upheld complaint to the Local Government and Social Care Ombudsman. The council had agreed to complete the disability related expenditure assessment of a young woman, to include her housing a ...

Daventry District Council fails to tackle industrial noise complaint properly Some homeowners on a new housing development in the Daventry area have been plagued by excessive noise from a nearby industrial estate because the district council has not done enough to investigate their concerns, the Local Government and Social Care Ombudsman reports. The Ombudsman was asked to investigate the concern ...