Monthly News July 2018 31 Jul 2018 Family called too late to say goodbye to mother 25 Jul 2018 A tool for change – Ombudsman issues annual review of council complaints 19 Jul 2018 Adult social care guides launched to help providers deal with complaints better 18 Jul 2018 East Sussex County Council to improve record keeping at school attendance meetings, Ombudsman says. 18 Jul 2018 Council places ...

East Sussex County Council to improve record keeping at school attendance meetings, Ombudsman says. East Sussex County Council has agreed to consider improving the records it keeps of meetings about school non-attendance following an Ombudsman investigation. As part of the investigation, the council has also been told to apologise to the family of a girl who missed days of schooling because she s ...

Worcestershire stroke survivor left without support she needed A Worcestershire woman who had had a stroke was left without appropriate care for 12 months because the county council took too long to set up her direct payments. The Local Government and Social Care Ombudsman has asked the council to pay the woman £3,000 to recognise the distress caused by not having the right care between January 2 ...

Oxfordshire teen left out of school for 14 months because of council delay Oxfordshire County Council has agreed to apologise to a teenager and her family and pay them more than £2,000 after she missed months of schooling during her GCSEs because it did not find her a secondary school place, the Local Government and Social Care Ombudsman has said. The girl spent 14 months without formal education ...

Man twice denied Blue Badge without having proper assessment Lancashire County Council denied a man with Downs Syndrome a Blue Badge without ever assessing him in person, the Local Government and Social Care Ombudsman has found. The man’s father applied to renew the blue badge in September 2017, but was wrongly told by the council that walking difficulties arising from cognitive impairments could ...

Cornwall care cost calculations criticised The Local Government and Social Care Ombudsman is reminding councils that people can spend their money as they wish, within reason, when paying for their own care, after an investigation found faults with the way Cornwall Council assessed a man’s finances. The reminder has come following a complaint to the Ombudsman that Cornwall Council made a number of ...

Stockton-on-Tees to improve its education transport policy for young adults following Ombudsman investigation A Stockton-on-Tees mother had to take her young adult son to and from college for three academic years, because the council failed to recognise its duty to arrange free transport, the Local Government and Social Care Ombudsman has found. The son, who has an Education, Health and Care Plan ...

Birmingham to change complaints process following Ombudsman report Birmingham City Council has agreed to revisit the way it responds to complaints about respite care for children with disabilities after it wrongly told families to appeal to the Ombudsman. The Local Government and Social Care Ombudsman (LGSCO) became concerned that the council and Birmingham Children's Trust were sending parents d ...

Council to apologise to Year 10 pupil left without a school for more than a year Leicestershire County Council has agreed to apologise and pay a teenager £7,200 after it left her without a school place for nearly 14 months at a critical time in her education. The teenager, whose family moved from the Leicester area over the county border when she was in Year 10, was out of school and without educ ...

Northumberland to look again at transport for teens following Ombudsman investigation Northumberland County Council has agreed to look again at families’ applications for school transport for teenagers with special educational needs after the Local Government and Social Care Ombudsman found its policy was flawed. The Ombudsman investigated after the mother of a teenager, who has an Education, Hea ...