Staffordshire fails to complete agreed remedy following Ombudsman complaint The Local Government and Social Care Ombudsman has criticised Staffordshire County Council for failing to apologise to a woman in good time following an earlier investigation. The woman, who has both mental as well as physical health needs, raised her problems with the council to the Ombudsman on two separate occasions. F ...

Bedfordshire boy missed more than a year’s education because of council failures Central Bedfordshire Council is to review the way it provides alternative education for children who are unable to attend school because of medical issues following an investigation by the Local Government and Social Care Ombudsman. The changes are part of the Ombudsman’s recommendations for the council in a case whe ...

Hounslow refusing “to do right” by homeless pregnant woman it failed Hounslow council is refusing to offer a home to a young mother despite making a catalogue of errors which left her homeless and sofa surfing while pregnant. The Local Government and Social Care Ombudsman has recommended London Borough of Hounslow offer the woman and her baby its next available suitable accommodation, because its ...

Hampshire council did not arrange transport for boy with special needs in time Hampshire County Council expected a young child with special educational needs to travel on their own in a taxi to school – or face a three-hour round-trip in shared transport. The Local Government and Social Care Ombudsman investigated after a father complained his child, who was due to start Reception at his special ...

Ombudsman reminds councils of their foster carer school transport duties Councils across England are being reminded about the financial support they must provide to foster carers’ school transport expenses following an investigation by the Local Government and Social Care Ombudsman into Wolverhampton council. The warning comes after a foster carer complained the council told her the children she ...

Council to apologise to Southend mother for not considering her needs as a carer Southend council has agreed to apologise to a mother for twice failing to assess her needs as a carer despite agreeing to do so in a previous investigation by the Local Government and Social Care Ombudsman. In the previous complaint, the mother told the Ombudsman Southend-on-Sea City Council had not carried out a par ...

Somerset council took too long assessing disabled woman’s care needs Somerset County Council has been criticised by the Local Government and Social Care Ombudsman after taking too long to assess a vulnerable woman’s care needs. The Ombudsman’s investigation found the council took 21 months to carry out a reassessment of her needs. The reassessment also failed to address questions about who would ...

Monthly News March 2021 23 Mar 2021 Woman left to die alone in Surrey care home 18 Mar 2021 Ombudsman issues guide for dealing with children’s statutory complaints 16 Mar 2021 Council agrees to refund care costs for some people in short-term residential care 11 Mar 2021 Council fails to investigate children’s services complaints properly 09 Mar 2021 Boy with Special Educational Needs missed out o ...

Monthly News June 2021 25 Jun 2021 Birmingham to review school transport for children and young people following Ombudsman investigation 22 Jun 2021 Ombudsman finds London council failed to keep child safe 17 Jun 2021 Essex County Council to reconsider assessment of Disability Related Expenses 15 Jun 2021 Redbridge council continues to fail man with severe learning disability 08 Jun 2021 Family f ...

Councils warned to ensure grant processes are transparent following Ombudsman complaint Councils administering Disabled Facilities Grants need to ensure their processes are transparent and accountable, the Local Government and Social Care Ombudsman has said. The Ombudsman has issued the reminder following a complaint about Birmingham City Council, in which a family including a child with disabili ...