Stockton-on-Tees to improve its education transport policy for young adults following Ombudsman investigation A Stockton-on-Tees mother had to take her young adult son to and from college for three academic years, because the council failed to recognise its duty to arrange free transport, the Local Government and Social Care Ombudsman has found. The son, who has an Education, Health and Care Plan ...

Birmingham to change complaints process following Ombudsman report Birmingham City Council has agreed to revisit the way it responds to complaints about respite care for children with disabilities after it wrongly told families to appeal to the Ombudsman. The Local Government and Social Care Ombudsman (LGSCO) became concerned that the council and Birmingham Children's Trust were sending parents d ...

Council to apologise to Year 10 pupil left without a school for more than a year Leicestershire County Council has agreed to apologise and pay a teenager £7,200 after it left her without a school place for nearly 14 months at a critical time in her education. The teenager, whose family moved from the Leicester area over the county border when she was in Year 10, was out of school and without educ ...

Northumberland to look again at transport for teens following Ombudsman investigation Northumberland County Council has agreed to look again at families’ applications for school transport for teenagers with special educational needs after the Local Government and Social Care Ombudsman found its policy was flawed. The Ombudsman investigated after the mother of a teenager, who has an Education, Hea ...

Rochdale’s systemic SEND issues highlighted in Ombudsman report Rochdale Borough Council has admitted to the Local Government and Social Care Ombudsman that it has a backlog of nearly 1,500 support plans to review for children with special educational needs and disabilities. To ensure children and young people with an Education, Health and Care (EHC) Plan are having their needs met properly, thei ...

Ombudsman criticises Worcestershire County Council’s complaints policy in special educational needs investigation The Local Government and Social Care Ombudsman has criticised the way Worcestershire County Council dealt with a mother’s complaint about the lack of alternative education provided for her son, when mainstream school was no longer suitable for him. The boy, who has Special Educational ...

Ombudsman report highlights gaps in Special Educational Needs system The Local Government and Social Care Ombudsman’s report about Dudley Metropolitan Borough Council highlights gaps in the redress system to put things right for people if problems occur when parents of children with Special Educational Needs (SEN) take their cases to Tribunal. The Ombudsman’s investigation found Dudley took 104 w ...

Salford woman left without proper support because council failed to reassess her A Salford woman with autism was left without proper support after the city council failed to review her care plan for more than five years, the Local Government and Social Care Ombudsman has found. The Ombudsman’s investigation also found Salford City Council has not carried out any autism awareness training for staf ...

Leicestershire agrees to review processes after visually impaired woman left without support Leicestershire County Council has agreed to Ombudsman recommendations to improve how it prepares social care and support plans after a severely visually impaired woman was left without the day-to-day support she needed for 21 months. The woman looked after herself without support for a significant period, ...

Milton Keynes did not do enough to support woman A Milton Keynes woman who agreed to care for a relative’s child when they no longer could, is to be offered £30,000 after the Local Government and Social Care Ombudsman found the council did not do enough to help ease their overcrowded living conditions. The woman took over the care of a young relative under a Special Guardianship Order (SGO), whic ...