Council delays leave disabled woman in unsuitable temporary accommodation for too long A disabled woman, who had previously been sleeping rough in an airport, spent too long in temporary fourth floor accommodation provided by the Royal Borough of Kensington and Chelsea, the Local Government and Social Care Ombudsman has found. The woman, who had previously had a stroke, had been diagnosed with se ...

Lancashire family left in overcrowded conditions for more than a decade A Lancashire mother of three, who also took on the care of her two grandchildren, had to sleep on a mattress in her living room for more than 10 years because the county council did not deliver the support it had agreed to. The woman, who already had young children living with her in a small three-bedroomed terraced house, wa ...

Disabled man slept on floor after council homelessness failure, Ombudsman finds A Disabled Norwich man slept on the concrete floor of a garage for several nights after Norwich City Council failed to consider his homelessness application properly, the Local Government and Social Care Ombudsman (LGSCO) has found. The Ombudsman's investigation into the man’s complaint found the council did not prope ...

Birmingham City council to refund 11 years of care home fees family paid in error Birmingham City Council will repay a city family more than 11 years of care home fees after the Local Government and Social Care Ombudsman found the family should never have been charged. The Ombudsman was asked to step in after the family complained to the council that they were asked to pay a so-called ‘top-up’ fe ...

Families due to receive long-overdue remedies after Leicester City Council reverses refusal of Ombudsman recommendations Two families left without proper housing support by Leicester City Council will now be offered the financial remedies recommended by the Local Government and Social Care Ombudsman, after the council reversed its previous decisions refusing to pay. The Ombudsman has today publis ...

Rotherham family prevented from spending quality time together in man’s final days An elderly man’s stepdaughter was not allowed to spend proper time with him before he died because Rotherham Council decided at face value she was a risk, following a safeguarding referral, the Local Government and Social Care Ombudsman has found. The man had dementia and had been cared for in his home for five yea ...

Ombudsman investigation finds young Sheffield woman let down by city council A vulnerable young Sheffield woman was told by the city council during its investigation into the abuse she suffered that she could have stopped it sooner if she had spoken up. The Local Government and Social Care Ombudsman was asked to investigate after the woman and her family felt Sheffield City Council’s own inquiry ...

Surrey to apologise to family for not providing boy with proper education Surrey County Council has agreed to review how it arranges and monitors special educational needs support for children and young people in the county following a Local Government and Social Care Ombudsman investigation. The Ombudsman was asked to investigate for the second time by the family of a young boy with Special Educ ...

Monthly News March 2021 23 Mar 2021 Woman left to die alone in Surrey care home 18 Mar 2021 Ombudsman issues guide for dealing with children’s statutory complaints 16 Mar 2021 Council agrees to refund care costs for some people in short-term residential care 11 Mar 2021 Council fails to investigate children’s services complaints properly 09 Mar 2021 Boy with Special Educational Needs missed out o ...

Monthly News June 2021 25 Jun 2021 Birmingham to review school transport for children and young people following Ombudsman investigation 22 Jun 2021 Ombudsman finds London council failed to keep child safe 17 Jun 2021 Essex County Council to reconsider assessment of Disability Related Expenses 15 Jun 2021 Redbridge council continues to fail man with severe learning disability 08 Jun 2021 Family f ...