Council delays leave disabled woman in unsuitable temporary accommodation for too long A disabled woman, who had previously been sleeping rough in an airport, spent too long in temporary fourth floor accommodation provided by the Royal Borough of Kensington and Chelsea, the Local Government and Social Care Ombudsman has found. The woman, who had previously had a stroke, had been diagnosed with se ...

Lancashire family left in overcrowded conditions for more than a decade A Lancashire mother of three, who also took on the care of her two grandchildren, had to sleep on a mattress in her living room for more than 10 years because the county council did not deliver the support it had agreed to. The woman, who already had young children living with her in a small three-bedroomed terraced house, wa ...

Birmingham City council to refund 11 years of care home fees family paid in error Birmingham City Council will repay a city family more than 11 years of care home fees after the Local Government and Social Care Ombudsman found the family should never have been charged. The Ombudsman was asked to step in after the family complained to the council that they were asked to pay a so-called ‘top-up’ fe ...

Rotherham family prevented from spending quality time together in man’s final days An elderly man’s stepdaughter was not allowed to spend proper time with him before he died because Rotherham Council decided at face value she was a risk, following a safeguarding referral, the Local Government and Social Care Ombudsman has found. The man had dementia and had been cared for in his home for five yea ...

Surrey to apologise to family for not providing boy with proper education Surrey County Council has agreed to review how it arranges and monitors special educational needs support for children and young people in the county following a Local Government and Social Care Ombudsman investigation. The Ombudsman was asked to investigate for the second time by the family of a young boy with Special Educ ...

Ombudsman investigation finds young Sheffield woman let down by city council A vulnerable young Sheffield woman was told by the city council during its investigation into the abuse she suffered that she could have stopped it sooner if she had spoken up. The Local Government and Social Care Ombudsman was asked to investigate after the woman and her family felt Sheffield City Council’s own inquiry ...

Monthly News February 2020 27 Feb 2020 Council leaves vulnerable Norfolk man without enough care before he died 25 Feb 2020 Council asked to revise transport policy for adult learners with Special Educational Needs 20 Feb 2020 Folkestone council chastised by Ombudsman over housing complaint 12 Feb 2020 Ombudsman reminds councils about care home top-up fees 06 Feb 2020 Luton to review some of its ...

Man left without support to access the community after Westminster council reduced his care hours A visually impaired Westminster man did not have the help he needed for 14 months after the city council reduced his support package, the Local Government and Social Care Ombudsman found. The man, who also has physical health problems, had his support package cut by Westminster City Council after he ...

Luton told to fix benefits backlog by Ombudsman Luton Borough Council is improving the way it administers benefits appeals after the Local Government and Social Care Ombudsman found it had a backlog of cases dating back five years. A man complained on behalf of his mother that the council had cancelled her housing benefit in 2017, but it had taken it until 2023 to refer her case to the Tribunal. ...

Medway Council criticised for not reviewing school transport policy properly Medway Council has been criticised by the Local Government and Social Care Ombudsman for failing to review its home to school transport policy following an earlier complaint. That complaint involved the council not providing school transport to a girl whose mother chose to send her to a school which was not her nearest q ...