Your tenant's claims for housing benefit (complaining as a landlord) This fact sheet is aimed primarily at landlords whose tenants are experiencing problems with their housing benefit and may be considering making a complaint to the Ombudsman. My tenant cannot pay his rent as he has problems with his housing benefit claim. Can the Ombudsman help me? We would normally expect tenants who have probl ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 3 • Common Issues and Learning Points: Designing services that protect peop ...

Monthly News July 2018 31 Jul 2018 Family called too late to say goodbye to mother 25 Jul 2018 A tool for change – Ombudsman issues annual review of council complaints 19 Jul 2018 Adult social care guides launched to help providers deal with complaints better 18 Jul 2018 East Sussex County Council to improve record keeping at school attendance meetings, Ombudsman says. 18 Jul 2018 Council places ...

Listed buildings This fact sheet is aimed primarily at people who believe the council has failed to take account of a listed building when dealing with a planning application and may be considering making a complaint to the Ombudsman. The council has not properly taken into account the fact that a building is listed when considering an application for planning permission. Can the Ombudsman help m ...

East Sussex County Council to improve record keeping at school attendance meetings, Ombudsman says. East Sussex County Council has agreed to consider improving the records it keeps of meetings about school non-attendance following an Ombudsman investigation. As part of the investigation, the council has also been told to apologise to the family of a girl who missed days of schooling because she s ...

Worcestershire stroke survivor left without support she needed A Worcestershire woman who had had a stroke was left without appropriate care for 12 months because the county council took too long to set up her direct payments. The Local Government and Social Care Ombudsman has asked the council to pay the woman £3,000 to recognise the distress caused by not having the right care between January 2 ...

Man twice denied Blue Badge without having proper assessment Lancashire County Council denied a man with Downs Syndrome a Blue Badge without ever assessing him in person, the Local Government and Social Care Ombudsman has found. The man’s father applied to renew the blue badge in September 2017, but was wrongly told by the council that walking difficulties arising from cognitive impairments could ...

Teenager with autism misses start of term when council cancels transport A teenager who attends a special school missed the start of the school year because Surrey County Council did not tell his mum she needed to reapply for transport, the Local Government and Social Care Ombudsman has found. The Ombudsman upheld the mother’s complaint and in addition to asking the council to put things right fo ...

Oxfordshire teen left out of school for 14 months because of council delay Oxfordshire County Council has agreed to apologise to a teenager and her family and pay them more than £2,000 after she missed months of schooling during her GCSEs because it did not find her a secondary school place, the Local Government and Social Care Ombudsman has said. The girl spent 14 months without formal education ...

Cornwall care cost calculations criticised The Local Government and Social Care Ombudsman is reminding councils that people can spend their money as they wish, within reason, when paying for their own care, after an investigation found faults with the way Cornwall Council assessed a man’s finances. The reminder has come following a complaint to the Ombudsman that Cornwall Council made a number of ...