Norfolk council agrees to rigorous scrutiny of services for children with Special Educational Needs Councillors in Norfolk will be provided with regular detailed analysis of the county council’s special educational needs services following a critical Ombudsman report. The Local Government and Social Care Ombudsman was asked to investigate, for a second time, the support Norfolk County Council pro ...

County council failed to meet man’s needs, leaving him to pay for some of his own care Hampshire County Council has been criticised by the Local Government and Social Care Ombudsman after it failed to meet an elderly man’s needs when his finances ran short. The man, who has dementia, had initially paid for the care he received in his home. But, in Spring 2019, when a relative alerted the council ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 4 • Common Issues and Learning Points: Maintaining responsibility for commi ...

Croydon woman’s back broken by home-help device when council withdrew care funding A Croydon woman fractured her spine using a bed turning aid the NHS installed. The council thought this could replace paid care workers for overnight care, the Local Government and Social Care Ombudsman has found. Croydon council withdrew funding for the woman’s night-time care. The NHS instead installed a turning ...

Ombudsman issues third critical report about Birmingham’s bin collections The Local Government and Social Care Ombudsman is again having to report on Birmingham’s waste collection services after the council had made assurances things would improve. The most recent report concerns three residents in different parts of the city, who had all been receiving assisted collections – where crews collect ...

Ombudsman finds multiple failures with Richmond children’s services provider The Local Government and Social Care Ombudsman has strongly criticised Richmond council’s children’s service provider, Achieving for Children, for not effectively supporting children with Special Educational Needs and Disabilities (SEND). The Ombudsman has uncovered evidence of children missing out on support and educati ...

Council did not do enough to help woman abused by neighbour A Luton woman was verbally abused and harassed by her neighbours – and her local council did not do enough when she called on it to help, the Local Government and Social Care Ombudsman has found. The woman, who lives alone in her privately-owned home, is vulnerable because of her age and chronic medical conditions, which affect both her ...

Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long A homeless Leicester family spent nearly 10 months too long in Bed and Breakfast accommodation, according to the Local Government and Social Care Ombudsman. Following an investigation into the case, the council has rejected the Ombudsman’s recommendation to pay the family a financial remedy for the injustice ...

Croydon council fails to provide respite for disabled teen’s mum The Local Government and Social Care Ombudsman has criticised London Borough of Croydon for failing to provide respite care for the mother of a disabled teenager because it would cost too much. The council argued that the care for the teen, who has Autism, Attention Deficit Hyperactivity Disorder (ADHD) and is largely non-verbal, wo ...

Cornish boy left without proper education for year because of lack of joined-up approach by council A Cornish boy with special educational needs, who was excluded from his primary school because of behavioural problems, missed out on full-time education for 12 months, a Local Government and Social Care Ombudsman investigation has found. The Ombudsman’s investigation found Cornwall Council did not ...