Birmingham wheelchair user left in unsuitable home for eight years by council A Birmingham man has been left in unsuitable temporary accommodation for eight years despite the city council knowing it did not meet his needs as a wheelchair user, the Local Government and Social Care Ombudsman has found. Birmingham City Council has now agreed to pay the man nearly £30,000 for the time he and his fami ...

Be clear about visits to home-schooled children says Ombudsman Councils must be clear with parents of home-schooled children whether home visits are routine or triggered by specific concerns, the Local Government and Social Care Ombudsman has said. This comes following an investigation into a complaint about Leicester City Council, after attendance officers visited a family based on unsubstantiat ...

Nuisance from dust or smoke This fact sheet is aimed primarily at people who have concerns that the council is not taking action about the nuisance from dust or smoke they are experiencing and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry o ...

Bus stops and shelters This fact sheet is aimed primarily at people who have concerns about the council’s (or, in London, Transport for London's) actions in respect of local bus stops and shelters and may be considering making a complaint to the Ombudsman. I have a problem with decisions the council has made about our local bus stops and shelters. Can the Ombudsman help me? In a few cases, yes. T ...

Ombudsman criticises council’s Covid-19 grant allocation scheme The Local Government and Social Care Ombudsman has criticised the way a north Yorkshire district council administered a discretionary grant scheme which was designed to help businesses impacted by COVID-19. In March and May 2020, the Government introduced grant schemes to support businesses impacted by the pandemic. Businesses who qu ...

Isle of Wight Council removes health care support for boy with medical needs A boy, who has visual impairments and other medical conditions, was without the support he needed for months because Isle of Wight Council did not clarify a Special Educational Needs and Disabilities Tribunal’s decision in time, the Local Government and Social Care Ombudsman has found. The boy’s Education Health and Care ...

Man left street homeless after council failed to recognise domestic abuse Royal Borough of Kensington and Chelsea did not recognise the abuse a homeless man said he suffered because it did not consider the alleged perpetrator a ‘relative’. The Local Government and Social Care Ombudsman has asked the council to apologise to the man for not recognising he was personally connected to his alleged abu ...

Northumberland council asked to look again at man’s disability expenses The Local Government and Social Care Ombudsman has asked Northumberland County Council to reconsider how it supports a man with disabilities after its failings left him unable to go on holiday. The man, who needs full-time care, said the council did not consider holiday travel and accommodation costs for his care worker as ‘d ...

Ombudsman welcomes Hounslow remedy acceptance A homeless Hounslow mother has been provided with a new home after the council agreed with the Local Government and Social Care Ombudsman’s investigation into her case after initially rejecting the Ombudsman’s recommendations. Following a report, published in April, into the woman’s complaint that she was left to sofa surf while pregnant by London Bor ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 4 • Common Issues and Learning Points: Maintaining responsibility for commi ...